[ECO-507] Updating a migrated (Connect to Forge) app from Admin Hub Connected App page results in uninstallation

Type: Bug
Resolution: Fixed
Priority: Highest
Component/s: Forge - Connected Apps in Admin Hub
Labels:
None

Symptom Severity:
Severity 3 - Minor
Current Status:

Hide

Root cause identified and a solution has been found. We are currently testing the fix. It should be deployed by early next week (Nov 4th)

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Root cause identified and a solution has been found. We are currently testing the fix. It should be deployed by early next week (Nov 4th)
Latest Update:

Hide

Root cause identified and a solution has been found. We are currently testing the fix. It should be deployed by early next week (Nov 4th)

Show
Root cause identified and a solution has been found. We are currently testing the fix. It should be deployed by early next week (Nov 4th)
Development Effort:
M

Issue Summary

This is reproducible: (yes)

The problem occurs when an app which migrated from Connect to Forge is updated via the Admin Hub Connected Apps UI, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) page works correctly.

Steps to Reproduce

Prerequisite: Have an app that's migrated from Connect to Forge installed.

Login and navigate to Admin Hub
Select the Org in which the app is installed
From Actions, click "Manage Product" for the product in which the app is installed.
Click your site on the left hand side menu
Click "Connected apps" on the left hand side menu
From Actions, click "Manage Product" for the app migrated from Connect to Forge
Update the app

Expected Results

App is updated

Actual Results

App is uninstalled

Workaround

The problem occurs when the app is updated via the Admin Hub, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) works correctly.

mentioned in: Page Failed to load

Nguyen Dang made changes - 08/Nov/2024 3:27 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

Sam Purchase made changes - 04/Nov/2024 7:34 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 961703 ]

Mehmet Atas made changes - 04/Nov/2024 12:22 AM

Description

Original: h3. Issue Summary

This is reproducible: (yes)

The problem occurs when an app which migrated from Connect to Forge is updated via the Admin Hub Connected Apps UI, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) page works correctly.
h3. Steps to Reproduce

Prerequisite: Have an app installed that's migrated from Connect to Forge.
# Login and navigate to [Admin Hub|https://admin.atlassian.com/]
# Select the Org in which the app is installed
# From Actions, click "Manage Product" for the product in which the app is installed.
# Click your site on the left hand side menu
# Click "Connected apps" on the left hand side menu
# From Actions, click "Manage Product" for the app migrated from Connect to Forge
# Update the app

h3. Expected Results
- App is updated

h3. Actual Results
- App is uninstalled

h3. Workaround

The problem occurs when the app is updated via the Admin Hub, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) works correctly.

New: h3. Issue Summary

This is reproducible: (yes)

The problem occurs when an app which migrated from Connect to Forge is updated via the Admin Hub Connected Apps UI, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) page works correctly.
h3. Steps to Reproduce

Prerequisite: Have an app that's migrated from Connect to Forge installed.
# Login and navigate to [Admin Hub|https://admin.atlassian.com/]
# Select the Org in which the app is installed
# From Actions, click "Manage Product" for the product in which the app is installed.
# Click your site on the left hand side menu
# Click "Connected apps" on the left hand side menu
# From Actions, click "Manage Product" for the app migrated from Connect to Forge
# Update the app

h3. Expected Results
- App is updated

h3. Actual Results
- App is uninstalled

h3. Workaround

The problem occurs when the app is updated via the Admin Hub, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) works correctly.

Mehmet Atas made changes - 04/Nov/2024 12:21 AM

Description

Original: h3. Issue Summary

This is reproducible: (yes)

The problem occurs when an app which migrated from Connect to Forge is updated via the Admin Hub Connected Apps UI, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) page works correctly.
h3. Steps to Reproduce

Prerequisite: Have an app that's migrated from Connect to Forge.
# Login and navigate to [Admin Hub|https://admin.atlassian.com/]
# Select the Org in which the app is installed
# From Actions, click "Manage Product" for the product in which the app is installed.
# Click your site on the left hand side menu
# Click "Connected apps" on the left hand side menu
# From Actions, click "Manage Product" for the app migrated from Connect to Forge
# Update the app

h3. Expected Results
- App is updated

h3. Actual Results
- App is uninstalled

h3. Workaround

The problem occurs when the app is updated via the Admin Hub, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) works correctly.

New: h3. Issue Summary

This is reproducible: (yes)

The problem occurs when an app which migrated from Connect to Forge is updated via the Admin Hub Connected Apps UI, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) page works correctly.
h3. Steps to Reproduce

Prerequisite: Have an app installed that's migrated from Connect to Forge.
# Login and navigate to [Admin Hub|https://admin.atlassian.com/]
# Select the Org in which the app is installed
# From Actions, click "Manage Product" for the product in which the app is installed.
# Click your site on the left hand side menu
# Click "Connected apps" on the left hand side menu
# From Actions, click "Manage Product" for the app migrated from Connect to Forge
# Update the app

h3. Expected Results
- App is updated

h3. Actual Results
- App is uninstalled

h3. Workaround

The problem occurs when the app is updated via the Admin Hub, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) works correctly.

Nguyen Dang made changes - 03/Nov/2024 4:14 PM

Status

Original: In Review [ 10051 ]

New: Waiting for Release [ 12075 ]

Nguyen Dang made changes - 01/Nov/2024 7:22 AM

Status

Original: In Progress [ 3 ]

New: In Review [ 10051 ]

Sam Purchase made changes - 01/Nov/2024 5:16 AM

Development Effort		New: M [ 13032 ]
Was this caused by a recent change?	Original: Yes, existing functionality was broken [ 19030 ]	New: No [ 19032 ]
Status	Original: Needs Triage [ 10030 ]	New: In Progress [ 3 ]

Mehmet Atas made changes - 01/Nov/2024 4:55 AM

Summary

Original: Updating an migrated (Connect to Forge) app from Admin Hub Connected App page results in uninstallation

New: Updating a migrated (Connect to Forge) app from Admin Hub Connected App page results in uninstallation

Mehmet Atas made changes - 01/Nov/2024 4:55 AM

Summary

Original: Update to forge app uninstalled draw.io

New: Updating an migrated (Connect to Forge) app from Admin Hub Connected App page results in uninstallation

Mehmet Atas made changes - 01/Nov/2024 4:50 AM

Assignee

New: Nguyen Dang [ ndang ]

Assignee:: Nguyen Dang

Reporter:: Mehmet Atas

Affected customers:: 2 This affects my team

Watchers:: 11 Start watching this issue

Created:: 01/Nov/2024 4:34 AM

Updated:: 26/Nov/2024 10:53 AM

Resolved:: 08/Nov/2024 3:27 AM

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