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  1. Atlassian Ecosystem
  2. ECO-507

Updating a migrated (Connect to Forge) app from Admin Hub Connected App page results in uninstallation

    • Severity 3 - Minor
    • Hide

      Root cause identified and a solution has been found. We are currently testing the fix. It should be deployed by early next week (Nov 4th)

      Show
      Root cause identified and a solution has been found. We are currently testing the fix. It should be deployed by early next week (Nov 4th)
    • Hide

      Root cause identified and a solution has been found. We are currently testing the fix. It should be deployed by early next week (Nov 4th)

      Show
      Root cause identified and a solution has been found. We are currently testing the fix. It should be deployed by early next week (Nov 4th)
    • M

      Issue Summary

      This is reproducible: (yes)

      The problem occurs when an app which migrated from Connect to Forge is updated via the Admin Hub Connected Apps UI, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) page works correctly.

      Steps to Reproduce

      Prerequisite: Have an app that's migrated from Connect to Forge installed.

      1. Login and navigate to Admin Hub
      2. Select the Org in which the app is installed
      3. From Actions, click "Manage Product" for the product in which the app is installed.
      4. Click your site on the left hand side menu
      5. Click "Connected apps" on the left hand side menu
      6. From Actions, click "Manage Product" for the app migrated from Connect to Forge
      7. Update the app

      Expected Results

      • App is updated

      Actual Results

      • App is uninstalled

      Workaround

      The problem occurs when the app is updated via the Admin Hub, resulting in the app being uninstalled. However, updating through the Universal Plugin Manager (UPM) works correctly.

            [ECO-507] Updating a migrated (Connect to Forge) app from Admin Hub Connected App page results in uninstallation

            I'm seeing multiple reports, again, with the same symptons. Users are getting the app uninstalled and cannot re-install. Created https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-51628

            David Benson [draw.io] added a comment - I'm seeing multiple reports, again, with the same symptons. Users are getting the app uninstalled and cannot re-install. Created https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-51628

            I'm resolving this issue. As a next step, we're working with impacted customers to restore the missing app.

            Nguyen Dang added a comment - I'm resolving this issue. As a next step, we're working with impacted customers to restore the missing app.

            We have rolled out the fix to address the data integrity issue so that a harmonised app can be updated via the Admin Hub Connected app page. However, a UI issue prevents the app detail page from re-rendering correctly after a successful update. We're fixing this issue.

            Nguyen Dang added a comment - We have rolled out the fix to address the data integrity issue so that a harmonised app can be updated via the Admin Hub Connected app page. However, a UI issue prevents the app detail page from re-rendering correctly after a successful update. We're fixing this issue.

            Hi, the fix was deployed on 2024-11-02 at 13:22 (GMT+11 / Sydney AU time)

            Mehmet Atas added a comment - Hi, the fix was deployed on 2024-11-02 at 13:22 (GMT+11 / Sydney AU time)

            Why isn't this on the statuspage? And what's the ETA for a fix?

            Daniel Wester [55 Degrees] added a comment - Why isn't this on the statuspage? And what's the ETA for a fix?

            Thanks for the public ticket. Why are users then unable to install the app again after this event?

            David Benson [draw.io] added a comment - Thanks for the public ticket. Why are users then unable to install the app again after this event?

              ndang Nguyen Dang
              54f7d7dfda81 Mehmet Atas
              Affected customers:
              2 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: