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  1. Atlassian Ecosystem
  2. ECO-4

Installation Callback Success Rate is counted towards the Cloud Fortified Apps SLI in development mode installation

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      Issue Summary

      The metric "Installation Callback Success Rate" measured for the reliability pillar of Cloud Fortified App program includes data for app installations in development mode.
       
      This has a few drawbacks, for example, the installations made by developers as part of their development cycle can affect the reliability metrics measured for the Cloud Fortified Apps program.

      Steps to Reproduce

      1. Enable development mode on Jira
      2. Install a non-marketplace listed app by providing the descriptor URL that happens to have the same app key.

      Expected Results

      SLI metrics should be only collected for apps installed via Marketplace.

      Actual Results

      The metric is counted towards the SLI.

      Workaround

      -

            [ECO-4] Installation Callback Success Rate is counted towards the Cloud Fortified Apps SLI in development mode installation

            pqz made changes -
            Component/s Original: Connect - App Monitoring, Alerting [ 70858 ]
            Component/s New: Connect - App Monitoring, Alerting [ 72137 ]
            Key Original: JRACLOUD-79975 New: ECO-4
            Project Original: Jira Cloud [ 18514 ] New: Atlassian Ecosystem [ 22710 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1
            Mateusz Szerszyński made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 697788 ]
            Jakub Trzebiatowski made changes -
            Link New: This issue was cloned as JRACLOUD-79978 [ JRACLOUD-79978 ]
            Jakub Trzebiatowski made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Jakub Trzebiatowski made changes -
            Summary Original: Installation Callback Success Rate is counted towards the SLI in development mode installation New: Installation Callback Success Rate is counted towards the Cloud Fortified Apps SLI in development mode installation
            Jakub Trzebiatowski made changes -
            Summary Original: Installing an app in development mode affects the CFA reliability metric New: Installation Callback Success Rate is counted towards the SLI in development mode installation
            Jakub Trzebiatowski made changes -
            Labels New: cfa
            Jakub Trzebiatowski created issue -

              Unassigned Unassigned
              jtrzebiatowski Jakub Trzebiatowski
              Affected customers:
              14 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: