Summary:

The addCommentToJiraIssue tool is not able to create internal (agent-only) comments on JSM work items.

Every comment posted via this tool is customer-visible on the JSM portal (jsdPublic: true), even when commentVisibility is set to restrict by role or group. This is because JSM internal/public status is controlled by the properties array on the comment, not by the visibility object - and Atlassian Rovo MCP Server does not currently expose a way to set comment properties.

Request:

Ability for Atlassian Rovo MCP Server to set JSM work item comments as internal only so they are not visible to customers on customer portal.