Atlassian Rovo MCP using API tokens blocks valid IPs if configured

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    • Severity 3 - Minor

      Issue Summary

      Atlassian Rovo MCP using API tokens blocks valid IPs if configured

      If IP allowlist are configured for Atlassian Rovo MCP Server it will block access to Jira and Confluence MCP tools  with an error:

       

      {
    "content": [
        {
            "type": "text",
            "text": "{\"error\":true,\"message\":\"Failed to get page: 403 Forbidden. Details: {
n  \\\"code\\\": 403,
n  \\\"message\\\": \\\"You're unable to access content because your IP address is not listed in the IP allowlist. Contact your admin for help.\\\"\\n}\"}"
        }
    ],
    "isError": true
}

       

       

      Steps to Reproduce

      1. Configure Rovo IP allow list per https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/
      2. Attempt to connect to Atlassian Rovo MCP Server using API token authentication in Postman

      Expected Results

      3. MCP tools are able to complete requests

      Actual Results

      3. MCP tools are blocked with error:

      text": "{\"error\":true,\"message\":\"Failed to get page: 403 Forbidden. Details: { n \\\"code\\\": 403, n \\\"message\\\": \\\"You're unable to access content because your IP address is not listed in the IP allowlist. Contact your admin for help.\\\"\\n}\"}"

      Workaround

      Remove the IP allowlist

              Assignee:
              Unassigned
              Reporter:
              Nick Messer
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                Created:
                Updated: