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  1. Atlassian Ecosystem
  2. ECO-1100

504 Gateway timeout on Download Logs for the app Table Filter, Charts & Spreadsheets for Confluence

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    • Severity 3 - Minor

      Issue Summary:

      Unable to download the app logs for the Stiltsoft App Table Filter, Charts & Spreadsheets for Confluence, the Download Logs option remains spinning for some time, and then a popup error message with "Something went wrong. Please try again later." is presented.
       

      Steps to Reproduce

      • Reach the admin.atlassian.com for a site that is using the Stiltsoft App Table Filter, Charts & Spreadsheets for Confluence;
      • Navigate to Site Settings > Connected Apps;
      • Find the app Table Filter, Charts & Spreadsheets for Confluence and hit View app details;
      • *Scroll down to the section Logs access and confirm that it is "Enabled";
      • Hit the "Download Logs";
      • It should present a window to select the start and final interval for the download;
      • Keep the default value or change to any period of time within 30 days;

      Expected Results

      • It should download the App logs for the period selected;

      Actual Results

      • It keeps spinning for some time and nothing is downloaded;
      • After some time, a popup with the message "Something went wrong. Please try again later." is presented;
      • Developer tools shows the request to https://admin.atlassian.com/gateway/api/graphql failing with HTTP 504 Gateway timeout.

      Workaround

      Changing the interval for a single day and submitting multiple times, sporadically can download the log file.

              Unassigned Unassigned
              imurakami@atlassian.com Murakami [Atlassian Support]
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                Created:
                Updated: