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  1. Crowd Data Center
  2. CWD-4307

Add administrative ability to audit specific users that count against the Crowd license

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      For purposes of auditing an active user license count, our customers have requested an easier way to obtain a list of active users per directory who count against the Crowd license. Currently the Crowd interface is able to list the number of users that are counted (in Crowd Admin > License Details) but does not list the actual users. The current process to get this information is very tedious and manual.

      Until this is implemented, you will need to audit users by examining the directory-application mapping manually:

      1. Navigate to Applications, and click on one of your configured applications
      2. Click on Directories tab in the application configurations to see what user directories are mapped to this application
      3. If "Allow all to authenticate" is set to true, then every active user in that directory will count against the Crowd license
        1. To check which users are in that directory, go to Users in the top bar, and search for all users in that user directory
      4. If "Allow all to authenticate" is set to false, then proceed to Groups tab within the application configurations. Every active user who belongs in at least one of these groups will count against the license.
        1. To check the membership of these groups, go to Groups in the top bar, and search for the group in the correct user directory.
        2. Click on the group, and navigate to Direct members to see its group membership
        3. If there are nested groups, you will need to follow through to those nested groups to see those members

      NOTE: If there are multiple user directories, even if they are configured to point to the same LDAP and contain users that have the same username across the directories, they will be counted multiple times.

      For example, let's say you have Directory 1 and Directory 2, both configured identically. Directory 1 is mapped to JIRA, and Directory 2 is mapped to Confluence. Both have identical user sets, but because the users exist in separate directories, Crowd treats each directory separately and the same username will be counted twice against the license.

            [CWD-4307] Add administrative ability to audit specific users that count against the Crowd license

            Aakrity Tibrewal (Inactive) made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Aakrity Tibrewal (Inactive) made changes -
            Labels New: cleanup-seos-fy25

            Atlassian Update - 27 April 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments. This inactivity suggests a low impact. Therefore, this suggestion is not in consideration for our future roadmap.

            Please note the comments on this thread are not being monitored.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Crowd Data Center, please check our public roadmap.

            Kind regards,
            Crowd Data Center

            Aakrity Tibrewal (Inactive) added a comment - Atlassian Update - 27 April 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion is being closed due to a lack of engagement in the last four years , including no new watchers, votes, or comments. This inactivity suggests a low impact. Therefore, this suggestion is not in consideration for our future roadmap. Please note the comments on this thread are not being monitored. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Crowd Data Center, please check our public roadmap . Kind regards, Crowd Data Center
            SET Analytics Bot made changes -
            Support reference count New: 4
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3363251 ] New: JAC Suggestion Workflow 3 [ 3630226 ]
            Monique Khairuliana (Inactive) made changes -
            Epic Link Original: CWD-4705 [ 600142 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 [ 1391553 ] New: JAC Suggestion Workflow [ 3363251 ]
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Status Original: Needs Verification [ 10004 ] New: Gathering Interest [ 11772 ]
            Lukasz Pater made changes -
            Remote Link New: This issue links to "KRAK-869 (JIRA Server (Bulldog))" [ 338691 ]
            Lukasz Pater made changes -
            Remote Link New: This issue links to "KRAK-210 (JIRA Server (Bulldog))" [ 338690 ]
            Marcin Kempa made changes -
            Status Original: Open [ 1 ] New: Needs Verification [ 10004 ]

              Unassigned Unassigned
              rchang Robert Chang
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                Created:
                Updated:
                Resolved: