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  1. Crowd Data Center
  2. CWD-3984

Rename user in external directory create new user with same external_id

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    • Icon: Bug Bug
    • Resolution: Duplicate
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      Sometimes, when renaming users in a external directory, a new user is created, instead of updating the current one. This causes a duplicity in the pair external_id and directory_id which cause an exception when calling the method com.atlassian.confluence.user.crowd.CachedCrowdUserDao.findByExternalId which is used during authentication and synchronization of the external directory.

      The error resulting from that operation is:

      org.springframework.dao.IncorrectResultSizeDataAccessException: query did not return a unique result: 2
        at org.springframework.orm.hibernate.SessionFactoryUtils.convertHibernateAccessException(SessionFactoryUtils.java:590)
        at org.springframework.orm.hibernate.HibernateAccessor.convertHibernateAccessException(HibernateAccessor.java:353)
        at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:375)
        at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:337)
        at com.atlassian.crowd.embedded.hibernate2.HibernateUserDao.internalFindUserByExternalId(HibernateUserDao.java:501)
        at com.atlassian.crowd.embedded.hibernate2.HibernateUserDao.internalFindByExternalId(HibernateUserDao.java:473)
        at com.atlassian.crowd.embedded.hibernate2.HibernateUserDao.findByExternalId(HibernateUserDao.java:449)
        at com.atlassian.confluence.user.crowd.CachedCrowdUserDao.findByExternalId(CachedCrowdUserDao.java:164)
...

      This affects embedded Crowd so other Atlassian applications (Confluence, JIRA,...) may also have this problem.

            [CWD-3984] Rename user in external directory create new user with same external_id

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 - restricted [ 1511228 ] New: JAC Bug Workflow v3 [ 3365633 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            vkharisma made changes -
            Link New: This issue is related to CONFCLOUD-35047 [ CONFCLOUD-35047 ]
            Owen made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 [ 1393233 ] New: Simplified Crowd Development Workflow v2 - restricted [ 1511228 ]
            Owen made changes -
            Workflow Original: Crowd Development Workflow v2 [ 700366 ] New: Simplified Crowd Development Workflow v2 [ 1393233 ]
            Avi Knoll (Inactive) made changes -
            Remote Link New: This issue links to "EMBCWD-993 (Ecosystem JIRA)" [ 122675 ]
            Avi Knoll (Inactive) made changes -
            Remote Link Original: This issue links to "EMBCWD-993 (Ecosystem JIRA)" [ 104177 ]
            Blake Riosa (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Resolved [ 5 ]
            Blake Riosa (Inactive) made changes -
            Link New: This issue is caused by CWD-3513 [ CWD-3513 ]
            Robert Chang made changes -
            Labels New: pse-request
            joe made changes -
            Priority Original: Critical [ 2 ] New: Major [ 3 ]

              Unassigned Unassigned
              aconde Alejandro Conde Carrillo (Inactive)
              Affected customers:
              15 This affects my team
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: