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  1. Crowd
  2. CWD-2956

Default Crowd group memberships not added to JIRA/Confluence if directory sync has occurred

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    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: Low
    • Resolution: Fixed
    • Affects Version/s: 2.3.3, 2.5, 2.5.1
    • Fix Version/s: 2.5.3
    • Component/s: None
    • Labels:
      None

      Description

      There's a scenario where default Crowd group memberships will not sync over to Confluence/JIRA during initial login. If Confluence/JIRA has synced with Crowd prior to the user logging in to Confluence/JIRA, the user will be placed into the correct groups in Crowd but not in Confluence/JIRA.

      Steps to reproduce

      1. Inside Crowd: create an internal Crowd directory. In the 'Options' tab, set it to add users to some default groups upon initial authentication
      2. Inside Crowd: create a user in the internal directory but do not place him in groups
      3. Inside Confluence or JIRA: create a Crowd Server directory, and trigger a synchronization from Crowd
      4. Inside Confluence or JIRA: log in using the Crowd user

      Expected result

      • User is added to default groups in Crowd
      • User is added to the same default groups in Confluence

      Actual result

      • User is added to default groups in Crowd
      • User is NOT added to any groups in Confluence

      This is alleviated during the next FULL sync from Confluence/JIRA, whether automatic or triggered manually. However, incremental syncs will NOT sync the membership info over, thus creating a discrepancy between Crowd and Confluence/JIRA.

      Workaround

      • Restart Confluence/JIRA. This will trigger a full sync from Crowd on application startup
      • Or, if the Crowd Server user directory is set to use full sync (the incremental sync option is unchecked), you can trigger a sync manually to get the memberships over

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              Assignee:
              dberrueta Diego Berrueta
              Reporter:
              rchang Robert Chang
              Votes:
              1 Vote for this issue
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              5 Start watching this issue

                Dates

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                Updated:
                Resolved:

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