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  1. Crowd Data Center
  2. CWD-2956

Default Crowd group memberships not added to JIRA/Confluence if directory sync has occurred

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 2.5.3
    • 2.3.3, 2.5, 2.5.1
    • None
    • None

      There's a scenario where default Crowd group memberships will not sync over to Confluence/JIRA during initial login. If Confluence/JIRA has synced with Crowd prior to the user logging in to Confluence/JIRA, the user will be placed into the correct groups in Crowd but not in Confluence/JIRA.

      Steps to reproduce

      1. Inside Crowd: create an internal Crowd directory. In the 'Options' tab, set it to add users to some default groups upon initial authentication
      2. Inside Crowd: create a user in the internal directory but do not place him in groups
      3. Inside Confluence or JIRA: create a Crowd Server directory, and trigger a synchronization from Crowd
      4. Inside Confluence or JIRA: log in using the Crowd user

      Expected result

      • User is added to default groups in Crowd
      • User is added to the same default groups in Confluence

      Actual result

      • User is added to default groups in Crowd
      • User is NOT added to any groups in Confluence

      This is alleviated during the next FULL sync from Confluence/JIRA, whether automatic or triggered manually. However, incremental syncs will NOT sync the membership info over, thus creating a discrepancy between Crowd and Confluence/JIRA.

      Workaround

      • Restart Confluence/JIRA. This will trigger a full sync from Crowd on application startup
      • Or, if the Crowd Server user directory is set to use full sync (the incremental sync option is unchecked), you can trigger a sync manually to get the memberships over

            [CWD-2956] Default Crowd group memberships not added to JIRA/Confluence if directory sync has occurred

            Anton Shaleev made changes -
            Affects Version/s New: 2.3.3 [ 20191 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 - restricted [ 1509885 ] New: JAC Bug Workflow v3 [ 3365660 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            vkharisma made changes -
            Link New: This issue is related to JRACLOUD-31386 [ JRACLOUD-31386 ]
            Owen made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 [ 1392391 ] New: Simplified Crowd Development Workflow v2 - restricted [ 1509885 ]
            Owen made changes -
            Workflow Original: Crowd Development Workflow v2 [ 443880 ] New: Simplified Crowd Development Workflow v2 [ 1392391 ]
            Diego Berrueta made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 82578 ]
            AdamG made changes -
            Link New: This issue was cloned as CWD-4086 [ CWD-4086 ]
            AdamG made changes -
            Link New: This issue is related to JRA-31386 [ JRA-31386 ]
            Robert Chang made changes -
            Reporter Original: Bernardo Acevedo [Atlassian] [ bacevedo ] New: Robert Chang [ rchang ]
            Diego Berrueta made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Resolved [ 5 ]

              dberrueta Diego Berrueta
              rchang Robert Chang
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

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