Situation

• Crowd and an integrated application are both using a case insensitive databases
• Data with capital letters has been added to Crowd and the application (users, groups, etc)
• Lower Case Output is turned on
• Changes are made to the users and groups
• There is now inconsistent data between Crowd and the other application

Exmaple (pictures below):

• JIRA and Crowd integrated, screenshots show 2 users and 2 groups with upper case and lower case.
• Turn on Lower Case Output
• Remove the UPPERCASEGROUP
• Sync JIRA and notice that there is no change to users/groups
• Add UPPERCASEGROUP back
• Sync JIRA, notice the screenshot where it now shows 1 user per group instead of 2.
  • Logs show a duplicate entry error