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Type:
Bug
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Resolution: Fixed
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Priority:
Highest
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Component/s: Customer context - Import and integrations
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None
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Minor
Issue Summary
Customer Service Management has CSV import feature for importing customer and organization details.
* Import customer and organization profiles
As per the above document, this feature can support 50,000 rows CSV.
> each file is 50,000 rows or less
However, if imported the CSV file which includes many rows (like 3k rows), import result shows "Customer imported: 0" and "Details imported: 0" like below.

It looks completed without error, but only 50 customer are created and these does not include customer details defined in CSV file.
Steps to Reproduce
- Create CSV file with many rows (3k) which includes new customers
- Open Customers page in CSM > [Manage] > [Import from CSV]
- Import the created CSV file
- Import shows "Customer imported: 0" and "Details imported: 0"
- Check the imported customers, only 50 new customers are imported and details are not reflected from CSV
Expected Results
Customer import should create new customers as defined in CSV file.
Actual Results
Customer import only creates 50 customers.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- mentioned in
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