Problem Description

Today, there is no way to enable multiple languages across the support site, KB, and customer notifications

Suggested Resolution

Introduce the ability to switch languages for all content across the support site, KB, and customer notifications, based on customer preference

Why this is important?

• Supporting multiple languages across CSM channels like the support site and knowledge base ensures customers can quickly find and understand help in their preferred language, improving accessibility, trust, and resolution speed.

Workaround (if any)

Create multiple customer experiences with different languages