Problem

JIRA issues can be created directly by highlighting a text on a Confluence page but if the selected text contains a URL the following message is shown and the issue is not added to the page. On JIRA side, issues is created successfully.

xxx issues has been created, but there are problems in adding them to the page. You can manually add them later using JIRA macro.

Steps to Reproduce

1. On a page with text and URLs, Highlight some text including the URL.
2. Click on 'Create Issue'
3. Select the Project
4. Click on 'Create'

Expected Results

Jira issue should be created and added to the page, like this:

On the browser console, you can see addedToPage = True in server response from a POST request https://xxxxxxxxxx/confluence/rest/highlighting/1.0/insert-storage-fragment 

Actual Results

No issue was added and the message is shown.

On the browser console, we can see a response from the server with addedToPage = False

Technical Notes

The following warning can be seen in Confluence logs:

 2024-03-07 13:49:48,569 WARN [http-nio-8090-exec-33 url: /confluence/rest/highlighting/1.0/insert-storage-fragment; user: admin] [plugins.highlight.service.DefaultSelectionModifier] modify Could not modify storage format to decorate with a marker
 -- url: /confluence/rest/highlighting/1.0/insert-storage-fragment | userName: admin | referer: https://xxx.xxx.xxx/confluence/display/ds/test2 | traceId: 3887955ad2ae53dd  

Workaround

There is no currently any workaround for this issue but you can still manually add the issue to the page later.