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Bug
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Resolution: Fixed
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Low
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8.6.1, 8.7.1
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7
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Severity 3 - Minor
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41
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CtB - Improve Existing
Issue Summary
This is reproducible on Data Center: (yes)
Steps to Reproduce
- Link a JSM project to a Confluence DC instance with a Confluence version 8.6.0 or greater
- Restrict the search for a specific request type to a label in Confluence - See https://confluence.atlassian.com/servicemanagementserver/write-and-search-for-knowledge-base-articles-956713329.html
- Create an article with that label in Confluence
- In JSM, On that request type in Customer portal, type the article title into the Summary
Expected Results
The article should show in the search results
Actual Results
No articles are returned
Workaround
Change the label restriction in JSM to "global:[label]"
- is duplicated by
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JSDSERVER-15146 JSM Knowledge base error - Restrict to articles with labels blocks all pages
- Closed