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  1. Confluence Data Center
  2. CONFSERVER-93964

Restricting articles by label on JSM Customer portal is not returning any results

      Issue Summary

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Link a JSM project to a Confluence DC instance with a Confluence version 8.6.0 or greater
      2. Restrict the search for a specific request type to a label in Confluence - See https://confluence.atlassian.com/servicemanagementserver/write-and-search-for-knowledge-base-articles-956713329.html 
      3. Create an article with that label in Confluence
      4. In JSM, On that request type in Customer portal, type the article title into the Summary

       

      Expected Results

      The article should show in the search results

      Actual Results

      No articles are returned

      Workaround

      Change the label restriction in JSM to "global:[label]"

            [CONFSERVER-93964] Restricting articles by label on JSM Customer portal is not returning any results

            A fix for this issue is available in Confluence Server and Data Center 8.5.14
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Akshay Rai added a comment - A fix for this issue is available in Confluence Server and Data Center 8.5.14 Upgrade now or check out the Release Notes to see what other issues are resolved.

            A fix for this issue is available in Confluence Data Center 9.0.1.
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            James Whitehead added a comment - A fix for this issue is available in Confluence Data Center 9.0.1. Upgrade now or check out the Release Notes to see what other issues are resolved.

            Hello,

            after checking we are still experiencing the malfunction following the update of our DC instance to 8.5.12.
            none of the Fixes concerning Search V2 are working.
            We also have the following duplicates: CONFSERVER-94193
            We have opened a support ticket (https://support.atlassian.com/requests/CSP-326487)
            can you help us

            Thanks in advance

            Sébastien GAYOU added a comment - Hello, after checking we are still experiencing the malfunction following the update of our DC instance to 8.5.12. none of the Fixes concerning Search V2 are working. We also have the following duplicates: CONFSERVER-94193 We have opened a support ticket ( https://support.atlassian.com/requests/CSP-326487 ) can you help us Thanks in advance

            Akshay Rai added a comment -

            A fix for this issue is available in Confluence Server and Data Center 8.9.4
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Akshay Rai added a comment - A fix for this issue is available in Confluence Server and Data Center 8.9.4 Upgrade now or check out the Release Notes to see what other issues are resolved.

            Akshay Rai added a comment -

            A fix for this issue is available in Confluence Server and Data Center 8.5.12
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Akshay Rai added a comment - A fix for this issue is available in Confluence Server and Data Center 8.5.12 Upgrade now or check out the Release Notes to see what other issues are resolved.

            Brent Nye added a comment -

            Also affects 8.5.9.

            Brent Nye added a comment - Also affects 8.5.9.

              a9293dbdc671 Thomas Rogozinski
              c8bcca445054 Benjamin Suess
              Affected customers:
              11 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: