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  1. Confluence Data Center
  2. CONFSERVER-73383

Duplicate Content Shown When Editing A Newly Published Page

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      Note

      This issue is caused by CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0) and is fixed by the fix for this issue. If you are seeing this behaviour, please review CONFSERVER-69074 for more information and fixed versions.

      For more information about this and related content duplication issues, please see the discussion at Confluence Server and Data Center: Content duplication fix and next steps - Atlassian Community.

      Issue Summary

      When publishing a page, the page content is duplicated into the page draft. Users will only see the duplication on the next edit event after publishing.

      This behaviour occurs intermittently without any special actions by the user.

      Steps to Reproduce

      This behaviour is not consistently reproducible, but may occur when a page is published and edited.

      Expected Results

      The editor should display only the page content.

      Actual Results

      The content appears to be duplicated in edit mode, and publishing the page results in the duplicated content being visible in view mode.

          Form Name

            [CONFSERVER-73383] Duplicate Content Shown When Editing A Newly Published Page

            PATEL,SAIKRISHNA (Non-K-India,ex1) added a comment -

            We really need this to be backported in 7.13.4 as this bug is frustrating to our users.

            PATEL,SAIKRISHNA (Non-K-India,ex1) added a comment - We really need this to be backported in 7.13.4 as this bug is frustrating to our users.

            James Ponting added a comment - - edited

            Hi All,

            We had previously thought that this issue was caused by CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0) and had indicated this in the ticket notes.

            With further investigation, we became unsure that was the case, and subsequently updated the ticket to reflect that we were unsure that fixing CONFSERVER-69074 would fix this issue.

            With the benefit of additional time and investigation, we've now confirmed that this bug is caused by CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0) as we originally believe, and as such we've marked it as a duplicate. If you're seeing this behaviour, please review the other issue.

            We thought we were wrong, but it turns out we were wrong about that.

            Thanks,
            James Ponting
            Premier Support Engineer

            James Ponting added a comment - - edited Hi All, We had previously thought that this issue was caused by CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0) and had indicated this in the ticket notes. With further investigation, we became unsure that was the case, and subsequently updated the ticket to reflect that we were unsure that fixing CONFSERVER-69074 would fix this issue. With the benefit of additional time and investigation, we've now confirmed that this bug is caused by CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0) as we originally believe, and as such we've marked it as a duplicate. If you're seeing this behaviour, please review the other issue. We thought we were wrong, but it turns out we were wrong about that. Thanks, James Ponting Premier Support Engineer

            James Ponting added a comment - - edited

            Hi f3c105ec1ac0,

            Thanks for the information from your tests.

            The intermittent seemingly arbitrary nature of the problem makes it incredibly difficult to run down.

            If you are able to replicate (in production or testing) and would be able to contribute your findings, I have some more information on gathering and reporting the problem in this Community Discussion.

            There is an extension that you can install that will allow the collection of diagnostic data. It will need to be installed prior to the duplication event occurring in order to capture information.

            Either way, we appreciate the information you've already shared.

            Thanks,
            James Ponting
            Premier Support Engineer

            James Ponting added a comment - - edited Hi f3c105ec1ac0 , Thanks for the information from your tests. The intermittent seemingly arbitrary nature of the problem makes it incredibly difficult to run down. If you are able to replicate (in production or testing) and would be able to contribute your findings, I have some more information on gathering and reporting the problem in this Community Discussion . There is an extension that you can install that will allow the collection of diagnostic data. It will need to be installed prior to the duplication event occurring in order to capture information. Either way, we appreciate the information you've already shared. Thanks, James Ponting Premier Support Engineer

            Brian Gale added a comment -

            Behavior exists in 7.13.2 as well.  Not sure if it is related to CONFSERVER-69074 or CONFSERVER-73383, but ours duplicates content seemingly randomly.  After a page is edited, the content may or may not get duplicated.  Problem is not reproduceable either - When problem occurred, we cloned our instance to a second server, adjusted the license to developer, and attempted to edit the exact same page with the exact same content, and the content was not duplicated on the second server.

            Makes me wonder if MAYBE it is a client side problem (caches, cookies, etc), or is due to a multi-step process (happens after editing 10 pages in a single session for example).

            Brian Gale added a comment - Behavior exists in 7.13.2 as well.  Not sure if it is related to CONFSERVER-69074 or CONFSERVER-73383 , but ours duplicates content seemingly randomly.  After a page is edited, the content may or may not get duplicated.  Problem is not reproduceable either - When problem occurred, we cloned our instance to a second server, adjusted the license to developer, and attempted to edit the exact same page with the exact same content, and the content was not duplicated on the second server. Makes me wonder if MAYBE it is a client side problem (caches, cookies, etc), or is due to a multi-step process (happens after editing 10 pages in a single session for example).

            Svenja Lorenzen added a comment -

            Behavior is appearing in Server Version 7.5.2.

            Svenja Lorenzen added a comment - Behavior is appearing in Server Version 7.5.2.

            Jan Vanvinkenroye added a comment -

            Running Data Center 7.41.1 here. Behavior still coming up

            Jan Vanvinkenroye added a comment - Running Data Center 7.41.1 here. Behavior still coming up

            Jürgen Buchinger added a comment -

            Hello, I would like to inform you that there are 3 bugs involved in this behaviour. Only one of them has been fixed in 7.13.0.
            Here is a brief list of what I was able to find out:

            Status of relevant tickets related to the bug "duplicate content":
            https://jira.atlassian.com/browse/CONFSERVER-59227
            from Dec. 2019, duplicate content, fixed in 7.13.0 backport to 7.4.x possible
            https://jira.atlassian.com/browse/CONFSERVER-69074
            from Sep. 2021, duplicate content, fix planned in 7.15. Backport to 7.4.x/7.13.x open
            https://jira.atlassian.com/browse/CONFSERVER-73383
            from Sep. 2021, duplicate content, fix open

            Jürgen Buchinger added a comment - Hello, I would like to inform you that there are 3 bugs involved in this behaviour. Only one of them has been fixed in 7.13.0. Here is a brief list of what I was able to find out: Status of relevant tickets related to the bug "duplicate content": https://jira.atlassian.com/browse/CONFSERVER-59227 from Dec. 2019, duplicate content, fixed in 7.13.0 backport to 7.4.x possible https://jira.atlassian.com/browse/CONFSERVER-69074 from Sep. 2021, duplicate content, fix planned in 7.15. Backport to 7.4.x/7.13.x open https://jira.atlassian.com/browse/CONFSERVER-73383 from Sep. 2021, duplicate content, fix open

              mfedoryshyn Maksym Fedoryshyh
              jponting James Ponting
              Affected customers:
              45 This affects my team
              Watchers:
              72 Start watching this issue

                Created:
                Updated:
                Resolved: