• Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Other
    • None
    • 24
    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      I would like to know when you are planning to have support for Insight Custom fields in ProForma? This is crucial functionality for us to move forward with ITIL process implementation in Jira Service Management.

            [CONFSERVER-69272] Insight fields support in ProForma forms

            Tim Eddelbüttel added a comment - - edited

            Just saying but is Confluence Data Center (CONFSERVER) the appropriate project for ProForma request? It should be Proforma Server & Data Centre (FORMDC) instead. Maybe also link to FORMDC-27

            Tim Eddelbüttel added a comment - - edited Just saying but is Confluence Data Center ( CONFSERVER ) the appropriate project for ProForma request? It should be Proforma Server & Data Centre ( FORMDC ) instead. Maybe also link to FORMDC-27

            Kevin Newby added a comment - - edited

            @ Connie H Johnston

             

            1. Go to system --> REST API Browser
            2. Uncheck Show only public API's and search for/find insight/1.0/iql/objects
            3. IQL = the string of what you're looking for.  For example, objectType = Laptops AND status = Active  (Just a random example)
            4. Press Send button.  A URL will appear.  Copy this URL (everything except the (200) after the end of it)
            5. Go to Manage Apps --> ProForma --> Connections
            6. Add a connection - Name it - Connection Type = REST API, URL = the url you copied in step 4, authentication is up to you, but I use a token generated by an API user, cache results = up to you (This is how often the list updates/refreshes.  I use a low cache result when building it and reduce it later.
            7. Connect and it should give you an ok response
            8. Try setting Items to /objectEntries, ID to objectKey, and label to whatever you want.  NOTE - you may need to tinker with these settings based on your configuration.  It's likely different, but that's a common one that might work

             

            Once this is complete, you can go to your form and add a field (likely a dropdown field) and use a data connection to connect to this.  Your insight objects will appear.  Note - This will provide a value in the form, but does not add the value to the actual Insight field.  You might be able to setup an automation for that, but that's a whole other frustrating battle.

             

            Simply being able to add the Insight field to the ProForma form would be so. much. better.

            Kevin Newby added a comment - - edited @ Connie H Johnston   Go to system --> REST API Browser Uncheck Show only public API's and search for/find insight/1.0/iql/objects IQL = the string of what you're looking for.  For example, objectType = Laptops AND status = Active  (Just a random example) Press Send button.  A URL will appear.  Copy this URL (everything except the (200) after the end of it) Go to Manage Apps --> ProForma --> Connections Add a connection - Name it - Connection Type = REST API, URL = the url you copied in step 4, authentication is up to you, but I use a token generated by an API user, cache results = up to you (This is how often the list updates/refreshes.  I use a low cache result when building it and reduce it later. Connect and it should give you an ok response Try setting Items to /objectEntries, ID to objectKey, and label to whatever you want.  NOTE - you may need to tinker with these settings based on your configuration.  It's likely different, but that's a common one that might work   Once this is complete, you can go to your form and add a field (likely a dropdown field) and use a data connection to connect to this.  Your insight objects will appear.  Note - This will provide a value in the form, but does not add the value to the actual Insight field.  You might be able to setup an automation for that, but that's a whole other frustrating battle.   Simply being able to add the Insight field to the ProForma form would be so. much. better.

            @ Kevin Newby – How did you setup the data connection to your assets schema? I would be interested in this work around.

            Connie H Johnston added a comment - @ Kevin Newby – How did you setup the data connection to your assets schema? I would be interested in this work around.

            This is really important functionality that would make Forms much more viable and integrated.

            Chris Melville added a comment - This is really important functionality that would make Forms much more viable and integrated.

            Following up - We would really love to have Insight / Asset fields available in our forms.  This is critical.

             

            We're able to setup a Data connection for these for now, but that's not the same as directly using the Asset field.  Please consider adding Asset (Insight) fields as options in ProForma forms.  Thanks!

            Kevin Newby added a comment - Following up - We would really love to have Insight / Asset fields available in our forms.  This is critical.   We're able to setup a Data connection for these for now, but that's not the same as directly using the Asset field.  Please consider adding Asset (Insight) fields as options in ProForma forms.  Thanks!

            do we have any update there has been 3 years since this ticket was opened 

            OMAR MOHAMED AHMED MOHAMED FATHY added a comment - do we have any update there has been 3 years since this ticket was opened 

            Hi Atlassian Team. 

            We have several occasions where we would like to tie a Jira Insight Asset field into a Jira (Pro)Form(a). 

            For Jira Cloud this has been released. Can you let us know if and when this can be expected for Data Center?

            Many Thanks,
            Jan

            Jan Stähle added a comment - Hi Atlassian Team.  We have several occasions where we would like to tie a Jira Insight Asset field into a Jira (Pro)Form(a).  For Jira Cloud this has been released. Can you let us know if and when this can be expected for Data Center? Many Thanks, Jan

            We have several Assets Schemas that we would like to use with ProForma Forms. Any updates as to when this will be available in DC????

            Connie H Johnston added a comment - We have several Assets Schemas that we would like to use with ProForma Forms. Any updates as to when this will be available in DC????

            Lars Gruber added a comment - - edited

            Hello,

            do we implement it at all?

            We have connected external databases to Jira Insight and now Assets, so over 1000 assets are listed there.

            Furthermore, the Insight / Asset fields are also not available with project automation.

            I can't change database entries manually in the workflow with a workaround for the amount of database entries that change daily in real time.

            It has become quite annoying.
            Currently we only use ProForma as there is no decent alternative.

            Sincerely

            Lars Gruber added a comment - - edited Hello, do we implement it at all? We have connected external databases to Jira Insight and now Assets, so over 1000 assets are listed there. Furthermore, the Insight / Asset fields are also not available with project automation. I can't change database entries manually in the workflow with a workaround for the amount of database entries that change daily in real time. It has become quite annoying. Currently we only use ProForma as there is no decent alternative. Sincerely

            when it will be available in DC

            OMAR MOHAMED AHMED MOHAMED FATHY added a comment - when it will be available in DC

            Trello added a comment -

            Do we have any update on when Insight will be compatible with Proforma? My team and I are patiently waiting...

            Trello added a comment - Do we have any update on when Insight will be compatible with Proforma? My team and I are patiently waiting...

            Norman added a comment -

            Also stumbled across this issue while looking for a way to offer Asset/Insight field content in ProForma forms. A native solution would be appreciated.

            If you want to discuss possible workarounds, please feel free to join me here.

            Norman added a comment - Also stumbled across this issue while looking for a way to offer Asset/Insight field content in ProForma forms. A native solution would be appreciated. If you want to discuss possible workarounds, please feel free to join me here .

            Danny added a comment -

            Any update? This is critical for us.

            Danny added a comment - Any update? This is critical for us.

            Hello,

            we map our entire business processes in Insight and require our user to select sub-areas before creating a transaction.

            For this reason, a link is also very important for us, because the default selection of Jira is not nicely solved and I can not customize it.

            I voted for the task and hope for a soon implementation.

            We are already actively using Proforma, but is currently limited by the missing link.

            With kind regards

            Lars Gruber

            Lars Gruber added a comment - Hello, we map our entire business processes in Insight and require our user to select sub-areas before creating a transaction. For this reason, a link is also very important for us, because the default selection of Jira is not nicely solved and I can not customize it. I voted for the task and hope for a soon implementation. We are already actively using Proforma, but is currently limited by the missing link. With kind regards Lars Gruber

            Travis Taylor added a comment - - edited

            I would love to use ProForma but with it not having Insight Objects support (which we use quite a bit of) I cannot convince my management to go forward with this. This is a tough sell without the Insight functionality included. 

            Travis Taylor added a comment - - edited I would love to use ProForma but with it not having Insight Objects support (which we use quite a bit of) I cannot convince my management to go forward with this. This is a tough sell without the Insight functionality included. 

            I know this pushed from Q2 - Q3 to Q3 - Q4 per the roadmap but is it likely to be a thing soon, I have a number of instances where this is needed.

            Being able to leverage conditional visibility AND Insight fields would be astounding for some of the capex / procurement processes I have built.

            Steven Lees-Smith added a comment - I know this pushed from Q2 - Q3 to Q3 - Q4 per the roadmap but is it likely to be a thing soon, I have a number of instances where this is needed. Being able to leverage conditional visibility AND Insight fields would be astounding for some of the capex / procurement processes I have built.

            This functionality is needed. Need functionality of Insights and Proforma.

             

            Lewis Sechler added a comment - This functionality is needed. Need functionality of Insights and Proforma.  

            We won't be able to buy this product without the Insight support too. Need this ASAP.

            Renato Tovar added a comment - We won't be able to buy this product without the Insight support too. Need this ASAP.

            agree need this function

            Carla Ann K. Rowland added a comment - agree need this function

            This feature is a must. We are blocked without insight fields.

            Lachezar Karadzhov added a comment - This feature is a must. We are blocked without insight fields.

            Hello all, is there currently any way around this?

             

            Thank you, Jaime.

            Jaime Gonzalez added a comment - Hello all, is there currently any way around this?   Thank you, Jaime.

            mariniello added a comment -

            This would be a massive help for our use case. We haven't purchased the product because of this.

            mariniello added a comment - This would be a massive help for our use case. We haven't purchased the product because of this.

              3594564a659e Simon Herd (Inactive)
              dd77c2ec7402 Justinas Balčiūnas
              Votes:
              160 Vote for this issue
              Watchers:
              80 Start watching this issue

                Created:
                Updated: