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  1. Confluence Data Center
  2. CONFSERVER-61040

File Preview Macro and View File Macro on Linux cannot render CJK characters correctly

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 7.10.0
    • None

      Issue Summary

      After upgrading to 7.10, with the latest Office libraries, on Linux, Confluence installed by official installer cannot render CJK Office files correctly in File Preview Macro (image) and View File Macro (PDF).

      https://confluence.atlassian.com/doc/view-file-macro-170494360.html
      https://confluence.atlassian.com/doc/display-files-and-images-245827130.html

      Steps to Reproduce

      • Install Confluence through bin file on Linux
      • Upload a CJK file

      Expected Results

      The file could be rendered correctly

      Actual Results

      The character might be garbled or missing or rendered as squares.

      Workaround

      To install missing font dependencies, you may follow steps outlined by these 4 KB articles:

      https://confluence.atlassian.com/confkb/the-text-in-a-powerpoint-excel-or-word-document-is-missing-or-looks-different-via-confluence-view-file-macro-200213562.html

      https://confluence.atlassian.com/confkb/non-ascii-characters-display-as-square-characters-in-confluence-317948797.html

      https://confluence.atlassian.com/confkb/2-byte-characters-japanese-korean-chinese-do-not-display-in-powerpoint-macro-640189539.html

      https://confluence.atlassian.com/confkb/confluence-ui-shows-garbled-or-corrupt-text-on-captcha-macros-and-or-diagrams-due-to-missing-fonts-938027858.html

              Unassigned Unassigned
              zxu2@atlassian.com Zac Xu
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                Created:
                Updated: