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  1. Confluence Data Center
  2. CONFSERVER-60526

Confluence generates attachment xml with <ri:content-entity content-id="..."> that renders as an unknown attachment

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      Issue Summary

      Confluence generates attachment xml with <ri:content-entity content-id="..."> that renders as an unknown attachment. When it happens, it affects the whole page, probably multiple pages.

      Example:

      <p>
  <ac:image>
    <ri:attachment ri:filename="image2020-10-21_12-40-38.png">
      <ri:content-entity ri:content-id="138910055"/>
    </ri:attachment>
  </ac:image>
</p>

      Steps to Reproduce

      Not known yet.

      Expected Results

      Attachment is rendered correctly.

      Actual Results

      Attachment is rendered as an unknown attachment.

      Workaround 1

      Reindex fixes the issue.

      Workaround 2

      Alternatively one can manually remove <ri:content-entity ri:content-id="..."/> inside <ri:attachment> tag using source editor plugin - that also seems to fix it, though much less convenient.

          Form Name

            [CONFSERVER-60526] Confluence generates attachment xml with <ri:content-entity content-id="..."> that renders as an unknown attachment

            Nam Ho added a comment -

            A fix for this issue is available in Confluence Server and Data Center 7.4.16.
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Nam Ho added a comment - A fix for this issue is available in Confluence Server and Data Center 7.4.16. Upgrade now or check out the Release Notes to see what other issues are resolved.

            Jiri Hronik added a comment -

            A fix for this issue is available to Server and Data Center customers in Confluence 7.13.0
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Jiri Hronik added a comment - A fix for this issue is available to Server and Data Center customers in Confluence 7.13.0 Upgrade now or check out the Release Notes to see what other issues are resolved.

            Sven Wagner added a comment -

            Will this be backported to 7.4 LTS as well? I'm currently testing 7.4.9 which includes the first part of the fix (CONFSERVER-55928)

            @zaphnet: thank you for that hint! I tested that and it worked

            Sven Wagner added a comment - Will this be backported to 7.4 LTS as well? I'm currently testing 7.4.9 which includes the first part of the fix ( CONFSERVER-55928 ) @zaphnet: thank you for that hint! I tested that and it worked

            zaphnet added a comment -

            I believe that we also are affected by this problem, seems to be intermittent.

            I think that we have another workaround: I think we have seen this happen when we start editing a page.

            If you back out of that edit with "Revert to previously published" or previously correct page, and attempt a new edit it might work OK.

            zaphnet added a comment - I believe that we also are affected by this problem, seems to be intermittent. I think that we have another workaround: I think we have seen this happen when we start editing a page. If you back out of that edit with "Revert to previously published" or previously correct page, and attempt a new edit it might work OK.

            Lukas Griesbrock added a comment -

            We are also affected by this problem. The only remedy is to manually adjust the source code using the Source Code Editor. We urgently need a solution to the problem here.

            Affected Confluence version 7.4.6

            Lukas Griesbrock added a comment - We are also affected by this problem. The only remedy is to manually adjust the source code using the Source Code Editor. We urgently need a solution to the problem here. Affected Confluence version 7.4.6

            System Logival added a comment -

            Confluence version 7.11.2 is also affected

            System Logival added a comment - Confluence version 7.11.2 is also affected

            Ganna Kucher added a comment -

            Confluence version 7.4.7 is also affected.

             

            Ganna Kucher added a comment - Confluence version 7.4.7 is also affected.  

            franck.bourguet added a comment -

            We also have the issue. Major impact on the teams because there are a lot of case. In the source code we have now:

            <ri:url ri:value="https://confluence.corporate.eu/plugins/servlet/confluence/placeholder/unknown-attachment?locale=en_US&version=2"/>

            instead of an old version of the page that was not modified:

            <img class="confluence-embedded-image" width="700" src="/download/attachments/14555272/image2020-8-10_10-59-28.png?version=1&modificationDate=1597049968526&api=v2" data-image-src="/download/attachments/14555272/image2020-8-10_10-59-28.png?version=1&modificationDate=1597049968526&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="16813055" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2020-8-10_10-59-28.png" data-base-url="https://confluence.corporate.eu" data-linked-resource-content-type="image/png" data-linked-resource-container-id="14555272" data-linked-resource-container-version="38" title="Security >

            I suspected an effect of a migration from server to data-center but does not seems to be the case.

            Re-index did not fix the issue.

            franck.bourguet added a comment - We also have the issue. Major impact on the teams because there are a lot of case. In the source code we have now: <ri:url ri:value="https://confluence.corporate.eu/plugins/servlet/confluence/placeholder/unknown-attachment?locale=en_US&version=2"/> instead of an old version of the page that was not modified: <img class="confluence-embedded-image" width="700" src=" /download/attachments/14555272/image2020-8-10_10-59-28.png?version=1&modificationDate=1597049968526&api=v2 " data-image-src="/download/attachments/14555272/image2020-8-10_10-59-28.png?version=1&modificationDate=1597049968526&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="16813055" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2020-8-10_10-59-28.png" data-base-url="https://confluence.corporate.eu" data-linked-resource-content-type="image/png" data-linked-resource-container-id="14555272" data-linked-resource-container-version="38" title="Security > I suspected an effect of a migration from server to data-center but does not seems to be the case. Re-index did not fix the issue.

            Alexey Fyodorov added a comment - - edited

            We reproduced the issue when we move a page with attached images from one workspace to another one.

            Confluence version: 7.10.1

             

            Manual removing ri:content-entity tag from each attached image (using source editor plugin) fixes rendering problem.

             

            Alexey Fyodorov added a comment - - edited We reproduced the issue when we move a page with attached images from one workspace to another one . Confluence version: 7.10.1   Manual removing  ri:content-entity tag from each attached image (using source editor plugin ) fixes rendering problem.  

            Yan added a comment -

            Hi, this issue has a big impact on my team.

            Yan added a comment - Hi, this issue has a big impact on my team.

              dluong Duy Truong Luong
              ggautam Ganesh Gautam
              Affected customers:
              100 This affects my team
              Watchers:
              123 Start watching this issue

                Created:
                Updated:
                Resolved: