[CONFSERVER-59449] PDF macro stops working after a few days

Hassan Aftab made changes - 11/Feb/2020 11:05 PM

Link

New: This issue duplicates ~~CONFSERVER-58957~~ [ ~~CONFSERVER-58957~~ ]

Hassan Aftab made changes - 09/Feb/2020 11:56 PM

Resolution		New: Duplicate [ 3 ]
Status	Original: Needs Triage [ 10030 ]	New: Closed [ 6 ]

Hassan Aftab added a comment - 09/Feb/2020 11:56 PM - edited

duplicate of https://jira.atlassian.com/browse/CONFSERVER-58957

Hassan Aftab added a comment - 09/Feb/2020 11:56 PM - edited duplicate of https://jira.atlassian.com/browse/CONFSERVER-58957

Jen Marfell (Inactive) made changes - 09/Feb/2020 10:43 PM

Component/s

Original: Macros - Other Macros [ 42868 ]

Bugfix Automation Bot made changes - 08/Feb/2020 10:00 AM

Support reference count

New: 3

Hassan Aftab made changes - 08/Feb/2020 5:26 AM

Description

Original: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops showing previews

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be woking and preview attachment

h3. Actual Results

PDF macro stops working and the below exception is thrown in the xxxxxxx.log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

The issue seems to be resolved after rebooting Confluence

New: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops showing previews

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be woking and preview attachment

h3. Actual Results

PDF macro stops working and the below exception is thrown in the log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

The issue seems to be resolved after rebooting Confluence

Hassan Aftab made changes - 08/Feb/2020 5:26 AM

Description

Original: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops showing previews

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be working

h3. Actual Results

PDF macro stops working and the below exception is thrown in the xxxxxxx.log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

The issue seems to be resolved after rebooting Confluence

New: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops showing previews

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be woking and preview attachment

h3. Actual Results

PDF macro stops working and the below exception is thrown in the xxxxxxx.log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

The issue seems to be resolved after rebooting Confluence

Hassan Aftab made changes - 08/Feb/2020 5:25 AM

Description

Original: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops working

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be working

h3. Actual Results

PDF macro stops working and the below exception is thrown in the xxxxxxx.log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

The issue seems to be resolved after rebooting Confluence

New: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops showing previews

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be working

h3. Actual Results

PDF macro stops working and the below exception is thrown in the xxxxxxx.log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

The issue seems to be resolved after rebooting Confluence

Hassan Aftab made changes - 08/Feb/2020 5:20 AM

Description

Original: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops working

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be working

h3. Actual Results

PDF macro stops working and the below exception is thrown in the xxxxxxx.log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

Reboot Confluence

New: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops working

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be working

h3. Actual Results

PDF macro stops working and the below exception is thrown in the xxxxxxx.log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

The issue seems to be resolved after rebooting Confluence

Hassan Aftab made changes - 08/Feb/2020 5:19 AM

Description

Original: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops working

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be working

h3. Actual Results

PDF macro stops working and the below exception is thrown in the xxxxxxx.log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for+CSP-266878 | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

Reboot Confluence

New: h3. Issue Summary

PDF macro works fine when an attachment is added to it. Though, after a few days (usually 1-2 days), it stops working

h3. Steps to Reproduce
# Confluence v7.2.0
# Upload the PDF file to a page
# Preview it via an attachment - this will work
# Add a PDF macro and select this attachment - this will work as well
# Leave Confluence running for 1-2 days
# Refresh the page with PDF

h3. Expected Results

PDF macro should be working

h3. Actual Results

PDF macro stops working and the below exception is thrown in the xxxxxxx.log file:
{code}
2020-02-08 16:01:42,050 ERROR [http-nio-6720-exec-6] [ContainerBase.[Standalone].[localhost].[/c720]] log Unhandled exception occurred whilst decorating page
-- referer: http://localhost:6720/c720/display/PDF/for | url: /c720/plugins/servlet/pptslide | traceId: 7eb5fdd967684410 | userName: admin
java.lang.NullPointerException
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2314)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at com.benryan.components.DefaultSlideCacheManager.writeSlideToStream(DefaultSlideCacheManager.java:334)
at com.benryan.conversion.PPTSlideServlet.doGet(PPTSlideServlet.java:112)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
{code}

h3. Workaround

Reboot Confluence

Details

Description

Issue Summary

Steps to Reproduce

Expected Results

Actual Results

Workaround

Attachments

Issue Links

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Activity

Collapse comment: Hassan Aftab added a comment - 09/Feb/2020 11:56 PM, Edited by Hassan Aftab - 09/Feb/2020 11:56 PM

Expand comment: Hassan Aftab added a comment - 09/Feb/2020 11:56 PM, Edited by Hassan Aftab - 09/Feb/2020 11:56 PM

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