Exporting a page that contains emoticons to Word results in broken or missing emoticons in the Word file

XMLWordPrintable

    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 6.12.0, 6.13.1, 6.14.2, 6.13.10, 7.4.7, 7.12.0, 8.1.0, 8.0.2
    • Component/s: Page - Export / Import
    • 8
    • Severity 3 - Minor
    • 1

      Issue Summary

      When you export a page to Word and the page contains emoticons (, , ), the emoticons will appear as broken images in the Word file.

      Steps to Reproduce

      1. Create a page in Confluence.
      2. Add in some emoticons to the body.
      3. Save the page.
      4. Click on ... > 'Export to Word'.
      5. Open the .doc file in Microsoft Word.

      Expected Results

      You will be able to see the exact contents of the page in Microsoft Word, alongside working emoticons.

      Actual Results

      The emoticons are replaced with broken image icons.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Athirah Zolkefli (Inactive)
            Votes:
            9 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated: