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  1. Confluence Data Center
  2. CONFSERVER-57720

Saving a PDF file in Adobe Reader DC via the companion app in Windows does not update the file in Confluence

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      Issue Summary

      Trying to use the companion app in Confluence to edit a PDF file in Adobe Reader DC does not update Confluence on the first save.

      Could reproduce in Windows 10, but not in Mac OS.

      Steps to Reproduce

      Sample pdf for the steps below: test_pdf.pdf

      1. Preview a PDF on the page and open in Adobe Reader DC using the Companion App (Edit with > Edit with Acrobat Reader)
      2. Make a change to the pdf (e.g. highlight some text)
      3. Go to File > Save.
      4. In the "Save as" prompt, overwrite the file in the correlating companion app folder.

      Expected Results

      With the new file saved, Confluence will detect the change and activate the "Upload" button to upload the new version of the file.

      Actual Results

      The change is not detected, the button is inactive, and the updated file cannot be uploaded.

      Notes

      • Could reproduce in Windows 10, but not in Mac OS.
      • Reader opens the "Save as" prompt on all first saves, even for existing files.

      Workaround

      Two known workarounds:

      • Make another edit in Adobe Reader and save. All saves after the initial "Save as" prompt should activate the "Upload" button in Confluence.
      • Download the file and upload the new attachment version to the page (not using the companion app, Upload Files)

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        3. inactive_button.png
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        4. reader_saveas.png
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        5. replaceit_prompt.png
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        6. test_pdf.pdf
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            [CONFSERVER-57720] Saving a PDF file in Adobe Reader DC via the companion app in Windows does not update the file in Confluence

            Alex K added a comment -

            A fix for this issue is available in Companion 1.1.0. View the Release Notes to see what other issues are resolved.

            If Companion is installed via the MSI, then it will need to be manually updated to the new version.

            Alex K added a comment - A fix for this issue is available in Companion 1.1.0. View the Release Notes to see what other issues are resolved. If Companion is installed via the MSI, then it will need to be manually updated to the new version.

            Business Systeme added a comment -

            This issue is still a bug.

            The previous comment is wrong, we don´t save a new version, also the PDF ist still a PDF.

             

            We tried it out and were able to get more information:

            It seems that small changes in the PDF with Adobe Reader are not recognized by the Companion App. With larger changes everything works fine.

            So it seems there is a listener for the filedate and filesize. Only if the filesize was changed the Companion App starts with the upload process.

            Business Systeme added a comment - This issue is still a bug. The previous comment is wrong, we don´t save a new version, also the PDF ist still a PDF.   We tried it out and were able to get more information: It seems that small changes in the PDF with Adobe Reader are not recognized by the Companion App. With larger changes everything works fine. So it seems there is a listener for the filedate and filesize. Only if the filesize was changed the Companion App starts with the upload process.

            Alex K added a comment -

            Closing this ticket as this is not a bug. We have publicly documented this limitation here (https://confluence.atlassian.com/doc/edit-files-170494553.html):

            Alex K added a comment - Closing this ticket as this is not a bug. We have publicly documented this limitation here ( https://confluence.atlassian.com/doc/edit-files-170494553.html ):

              8c8bb50f2129 Ellen Oates
              zlaughton Zak Laughton
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: