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  1. Confluence Data Center
  2. CONFSERVER-56302

Atlassian Companion app does not work with session-based virtual desktops or virtual app streaming

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      • Edit Files using Atlassian Companion may not work on specific terminal server environments when using multiple desktops concurrently. 
      • Each desktop session on the server must have a separate (virtual) network interface for the Atlassian Companion to work.  

       


      Steps to reproduce

      1. The first user tries to edit the document and receives a prompt to download and install the Atlassian Companion app which then gets installed into their user profile. And they can open the document correctly.
      2. The second user logged on to the same Terminal Server tries to open a different document using Atlassian Companion (the second user will not be prompted to install the Atlassian Companion – instead the document will open on the first user’s desktop)
      3. If the first user shuts down the Atlassian Companion by clicking Quit in its tray menu, the second user will now be prompted to download and install the Companion app and the second user able to open documents on their second user desktop.
      4. If another user tries to edit a document using Atlassian Companion it will open on the second user’s desktop.

      Environment

      • Operating System: Windows Server 2012 R2.

      Expected Result

      • Editing a file using Atlassian Companion will show on the same desktop session.

      Actual Result

      • Editing a file using Atlassian Companion will show on the previous desktop session that has Atlassian Companion running.

      Workaround

      • If the user already done using the Atlassian Companion to close the Atlassian Companion.

       

          Form Name

            [CONFSERVER-56302] Atlassian Companion app does not work with session-based virtual desktops or virtual app streaming

            Was someone able to successfully use the Companion App 1.0.0 with Confluence >= 7.3.1 in a Citrix environment?

            Tim Eddelbüttel added a comment - Was someone able to successfully use the Companion App 1.0.0 with Confluence >= 7.3.1 in a Citrix environment?

            Thanks joevano. m.vanwinden please also see the Community post regarding Companion on Cloud: The Companion app on Confluence Cloud. /cc owallis@atlassian.com, azelenko.

            Makisa Appleton added a comment - Thanks joevano . m.vanwinden please also see the Community post regarding Companion on Cloud: The Companion app on Confluence Cloud . /cc owallis@atlassian.com , azelenko .

            Marjin see the note at the top of the ticket referencing the ticket for JIRA Cloud

            Joe VanOverberghe added a comment - Marjin see the note at the top of the ticket referencing the ticket for JIRA Cloud

            Marijn added a comment -

            i see no mention of a Jira Cloud fix, Does that mean its still in development for cloud?

            Marijn added a comment - i see no mention of a Jira Cloud fix, Does that mean its still in development for cloud?

            A fix for this issue is available to Server and Data Center customers in Confluence 7.3.1
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Oliver Shen added a comment - A fix for this issue is available to Server and Data Center customers in Confluence 7.3.1 Upgrade now or check out the Release Notes to see what other issues are resolved.

            Hi everyone, thanks for your patience. I recently posted an update on Community regarding Companion and a resolution to this issue: File editing in Confluence Server: Atlassian Companion updates are almost here!. Updates for Companion will be available with 7.3.

            Makisa Appleton added a comment - Hi everyone, thanks for your patience. I recently posted an update on Community regarding Companion and a resolution to this issue: File editing in Confluence Server: Atlassian Companion updates are almost here! . Updates for Companion will be available with 7.3.

            we have been waiting long time for a solution. Unfortunately, there has not been any. In the meantime, “GoEdit“ by “KontextWork“ was recommended to us. - A really good recommendation. The installation and handling are absolutely uncomplicated. The app works very fast. With GoEdit for example, files can be opened directly from the thumbnail or a link with a mouse click and be edited immediately with the original application. It does what it should.Just awesome!

            Here is the link to the Atlassian Marketplace:

            https://marketplace.atlassian.com/apps/1211160/goedit-simply-edit-attachments?hosting=cloud&tab=overview

            Manfred Schregelmann added a comment - we have been waiting long time for a solution. Unfortunately, there has not been any. In the meantime, “GoEdit“ by “KontextWork“ was recommended to us. - A really good recommendation. The installation and handling are absolutely uncomplicated. The app works very fast. With GoEdit for example, files can be opened directly from the thumbnail or a link with a mouse click and be edited immediately with the original application. It does what it should.Just awesome! Here is the link to the Atlassian Marketplace: https://marketplace.atlassian.com/apps/1211160/goedit-simply-edit-attachments?hosting=cloud&tab=overview

            We are affected by this issue:

             

            I'm afraid the Atlassian Companion app is currently incompatible with session-based/virtual environments, and so it may not work correctly on Citrix. Atlassian is currently investigating a solution for this design flaw, and this is tracked as a bug on this page: CONFSERVER-56302; Atlassian is also inviting user feedback regarding the Atlassian Companion app, in the form of short call sessions, and the details are posted on the most recent comment under the bug's comment section if you're interested.

             

            Please assist.

             

            We are on 6.15.9

            Victor Prasad added a comment - We are affected by this issue:   I'm afraid the Atlassian Companion app is currently incompatible with session-based/virtual environments, and so it may not work correctly on Citrix. Atlassian is currently investigating a solution for this design flaw, and this is tracked as a bug on this page: CONFSERVER-56302 ; Atlassian is also inviting user feedback regarding the Atlassian Companion app, in the form of short call sessions, and the details are posted on the most recent comment under the bug's comment section if you're interested.   Please assist.   We are on 6.15.9

            Atlassian Update - September 2019

            Hi all

            Thank you for your votes and comments on your experience with the Companion App and Confluence.

            The Confluence Server team is exploring technical and user experience improvements to the Atlassian Companion App. We've received feedback on various aspects of using Companion and would like to speak with Confluence Server/Data Center customers to better understand the concerns and problems.

            What's involved?

            • Sessions will be 45 minutes in length and conducted over video conference, with our team in Sydney. 

            How do I participate?

            • If you're interested in speaking to us, please send me an email at mappleton@atlassian.com 
            • We will confirm a few details before sending through a calendar invitation with video conference details
            • During the session, we'll start with a general chat to understand more about your role and your company, then dive deeper into your experience with the Companion App - what's working well, what isn't working well and suggestions for improvement.
            • As a token of our appreciation, you'll receive a thank you gift following the completion of your session.

            We can't guarantee that we will be able to speak with all interested parties but we definitely appreciate your interest and enthusiasm to help us make Confluence easier and more enjoyable to use.

            Thanks

            Makisa | Senior Product Manager, Confluence Server and Data Center

            Makisa Appleton added a comment - Atlassian Update - September 2019 Hi all Thank you for your votes and comments on your experience with the Companion App and Confluence. The Confluence Server team is exploring technical and user experience improvements to the Atlassian Companion App. We've received feedback on various aspects of using Companion and would like to speak with Confluence Server/Data Center customers to better understand the concerns and problems. What's involved? Sessions will be 45 minutes in length and conducted over video conference, with our team in Sydney.  How do I participate? If you're interested in speaking to us, please send me an email at mappleton@atlassian.com   We will confirm a few details before sending through a calendar invitation with video conference details During the session, we'll start with a general chat to understand more about your role and your company, then dive deeper into your experience with the Companion App - what's working well, what isn't working well and suggestions for improvement. As a token of our appreciation, you'll receive a thank you gift following the completion of your session. We can't guarantee that we will be able to speak with all interested parties but we definitely appreciate your interest and enthusiasm to help us make Confluence easier and more enjoyable to use. Thanks Makisa | Senior Product Manager, Confluence Server and Data Center

            We have a huge Citrix desktop userbase. And we upgraded confluence last weekend only just to find out how no one is able to edit excel docs anymore ??????? 

            We cannot go ahead and undergo another upgrade just like that.. there has to be a fix for this in the current version only . We have 6.14.3 now.

            Leena Bakshi added a comment - We have a huge Citrix desktop userbase. And we upgraded confluence last weekend only just to find out how no one is able to edit excel docs anymore ???????  We cannot go ahead and undergo another upgrade just like that.. there has to be a fix for this in the current version only . We have 6.14.3 now.

              aknight@atlassian.com Alex K
              gyap Gregory Yap (Inactive)
              Affected customers:
              140 This affects my team
              Watchers:
              134 Start watching this issue

                Created:
                Updated:
                Resolved: