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Bug
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Resolution: Fixed
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High
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6.2.0, 6.3.3, 6.4.3
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6
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Severity 2 - Major
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23
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Summary
Incremental directory sync fails, but full directory sync completes successfully
This message in the logs indicates this is occurring:
INFO [Caesium-1-3] [directory.ldap.cache.UsnChangedCacheRefresher] synchroniseChanges After restarting, full sync of directory [132972545] is necessary before incremental sync is possible.
Followed by the actual failed incremental sync:
INFO [Caesium-1-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Incremental synchronisation for directory [ 132972545 ] was not completed, falling back to a full synchronisation INFO [Caesium-1-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 132972545 ] was not successful, attempting FULL
Steps to Reproduce
Either wait for an incremental sync to be performed automatically, or manually perform an incremental sync.
Expected Results
The incremental directory sync completes successfully.
Actual Results
The incremental directory sync does not complete and falls back to a full sync instead.
The below messages are thrown in the atlassian-confluence.log file:
INFO [http-nio-8090-exec-7] [embedded.admin.list.DirectoriesController] sync User directory synchronisation requested: [ Active Directory server2 ], type: [ CONNECTOR ] INFO [Caesium-1-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 132972545 ] starting INFO [Caesium-1-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for directory [ 132972545 ] INFO [Caesium-1-3] [directory.ldap.cache.UsnChangedCacheRefresher] synchroniseChanges After restarting, full sync of directory [132972545] is necessary before incremental sync is possible. INFO [Caesium-1-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Incremental synchronisation for directory [ 132972545 ] was not completed, falling back to a full synchronisation INFO [Caesium-1-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 132972545 ] was not successful, attempting FULL
Workaround
No workaround at the moment