Details
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Bug
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Resolution: Duplicate
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High
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None
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6.3.3, 6.3.4, 6.4.3, 6.6.1, 6.6.2
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4
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Severity 1 - Critical
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7
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Description
Summary
Uploading some PPTX files to Confluence can cause OutOfMemory error while generating preview.
Steps to Reproduce
- Upload a Powerpoint file with 300 pages containing graphs/pictures to Confluence (attached, 9.87MB)
- Open file in preview window several times
Expected Results
Confluence should pre-calculate the resource commitment before previewing the document. Similar to CONFSERVER-45209
Actual Results
Confluence became unresponsive. The below exception is thrown in the catalina.out file:
11-Jan-2018 14:19:12.170 SEVERE [http-nio-8090-ClientPoller-1] org.apache.tomcat.util.net.NioEndpoint$Poller.run java.lang.OutOfMemoryError: Java heap spaceException in thread "C3P0PooledConnectionPoolManager[identityToken->1bqxcmo9s1qzxzgfaa24s0|4be2e790]-HelperThread-#1" java.lang.OutOfMemoryError: Java heap space 11-Jan-2018 14:20:25.883 SEVERE [http-nio-8090-ClientPoller-0] org.apache.tomcat.util.net.NioEndpoint$Poller.run java.lang.OutOfMemoryError: Java heap space
Heap Dump Analysis
Workaround
File conversion service causes OOME in Confluence 5.7 or above.
Attachments
Issue Links
- is duplicated by
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- Closed
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- mentioned in
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