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Bug
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Resolution: Fixed
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High
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6.5.0, 6.5.1, 6.5.2, 6.6.0, 6.6.1, 6.6.6, 6.6.7, 6.7.0
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20
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Severity 3 - Minor
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97
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Summary
The JIRA 'Change log' Report creator in Confluence no longer works.
When attempting to create a report the screen the 'loading' icon is displayed indefinitely and the report never loads.
This worked in 6.4.1, and broke in 6.5.0
Environment
- Confluence Version 6.5.0
- Jira 7.5.3
Steps to Reproduce
- In confluence click on the '...' next to the 'Create' button in the top menu bar
- Select 'JIRA Report' and click 'next'
- Select 'Change Log' and click 'next'
- Select a Project from the drop down menu, leave other fields as default and click 'create'
Expected Results
- The report is created and the page is loaded
Actual Results
- The loading icon will be displayed indefinitely and nothing will happen, the report is not created
- The below exception is thrown in the logs
ERROR [http-nio-8090-exec-6] [common.error.jersey.ThrowableExceptionMapper] toResponse Uncaught exception thrown by REST service: com.atlassian.confluence.extra.jira.JiraIssuesManager.retrieveXMLAsChannel(Ljava/lang/String;Ljava/util/List;Lcom/atlassian/applinks/api/ReadOnlyApplicationLink;ZZ)Lcom/atlassian/confluence/extra/jira/JiraIssuesManager$Channel; -- referer: http://confluence/display/650650/test+jim | url: /rest/create-dialog/1.0/content-blueprint/create-draft | traceId: cb8d51cecbc8fab0 | userName: admin java.lang.NoSuchMethodError: com.atlassian.confluence.extra.jira.JiraIssuesManager.retrieveXMLAsChannel(Ljava/lang/String;Ljava/util/List;Lcom/atlassian/applinks/api/ReadOnlyApplicationLink;ZZ)Lcom/atlassian/confluence/extra/jira/JiraIssuesManager$Channel;
- Error showing in the Chrome browser Console:
POST https://confluence/rest/create-dialog/1.0/content-blueprint/create-draft 500 (Internal Server Error)
Workaround 1
- Remove the current version of Blueprints that you have bundled with Confluence. Refer to the following guide to uninstall bundled plugins: How to Remove Bundled or System Plugins
- Manually install new version of confluence-software-blueprints version 4.1.1. We have found this to work with the JAR file taken from Confluence 6.6.10. confluence-software-blueprints-4.1.1.jar
. A guide on how to manually install is here: Installing Marketplace apps.
Workaround 2
"switch to advanced" prior to hitting "create" works for some users
- The error will occur if Automatically update issue status and summaries from Jira is checked in the Switched to Advance settings
Workaround 3
Manually create the page
- is a regression of
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- Closed
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- is duplicated by
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- Closed
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- relates to
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![[JIRA Server (Bulldog)]](/images/icons/generic_link_16.png "[JIRA Server (Bulldog)]")
PSR-145
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[CONFSERVER-54310] Confluence 'Create JIRA Report - Change log' doesn't load - regression
Nick Shel
added a comment - Workaround didn't work for me either. This kind of regression is precisely the kind of fix which Enterprise customers would expect to be back-ported as it impacts the whole 6.6.x stream and expecting an upgrade to a non-Enterprise release for a regression of functionality would not be acceptable.
I couldn't find a regression issue for this problem.
This is happening again in Confluence 6.6.2 + Jira 7.7.2.
Workaround 1 isn't working.
Workaround 2 works, still it's a workaround not a resolution.
Workaround 3 isn't an acceptable workaround for the users.
The blueprints plugin workaround allows the editor to load, but the page fails to publish on Confluence 6.6.2:
2018-04-27 17:41:13,617 ERROR [http-nio-8090-exec-1] [rest.api.model.ExceptionConverter] convertServiceException No status code found for exception, converting to internal server error :
– referer: https://baseurl/pages/resumedraft.action?draftId=194512483&draftShareId=84163626-cf70-4c60-9002-d3be63c6615b | url: /rest/api/content/blueprint/instance/194512483 | traceId: 3a779c4e93767df7 | userName: jasonsmith
com.atlassian.confluence.renderer.template.TemplateRenderingException: Unable to compile Soy templates at: com.atlassian.confluence.plugins.confluence-software-blueprints:jirareports-resources
We have the same problem saving static data (not dynamic Jira upd). Workaround 1 and 2 are not working for us. Need a solution ASAP.
We also create the page manually using wiki markup but the Jira issues macro wiki markup additional parameter cache=on is not working also.
https://confluence.atlassian.com/doc/jira-issues-macro-139380.html
Juan Jose Andres Gerez
added a comment - We have the same problem, please, we need a solution to this error!!!!!
Juan Jose Andres Gerez
added a comment - We have the same problem, please, we need a solution to this error!!!!! 
Eva Etzkorn
added a comment - 
This bug is about 4 month old - is there any update on this??
NO workaround is working for us!
Eva Etzkorn
added a comment - This bug is about 4 month old - is there any update on this??
NO workaround is working for us!
This is an issue in 6.12.0 still!