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  1. Confluence Data Center
  2. CONFSERVER-52626

Profile pictures and some embedded images are strange colours

      Symptoms

      After upgrade to 6.2.2, some profile pictures are strange colours. This issue only affects jpgs that were uploaded around 2+ years ago, when avatars were stored with their filenames in the attachment table rather than simply 'user-avatar'.

      Images that are ok are served as src="/download/attachments/425988/user-avatar"
      The ones in negative are served as src="/download/attachments/8782333/{file-name}.jpg"

      Inverse colours:

      Correct colours:

      If you append ?effects=blur to the end of the URL you get the correct colours back, therefore this appears to be related to the image rotation work done in 6.2.2.

      Workarounds

      1. Go to <your-confluence-url>/admin/darkfeatures.action and add imageFilter.exif.rotate.disabled. This will disable the image rotation work done for CONFSERVER-32762, but it will resolve this display issue. Be sure to remove it once this issue is resolved.
      2. Individual users can upload a new profile picture (jpg, gif or png will all work)

      Resolution

      If you upgraded to 6.2.2 and are experiencing this issue, you need to perform an additional step to resolve it:

      1. Upgrade to 6.2.3
      2. For Confluence Server:
        • Delete the contents of <confluence-home>/imgEffects
      3. For Confluence Data Center:
        • Delete the contents of <confluence-shared-home>/imgEffects

          Form Name

            [CONFSERVER-52626] Profile pictures and some embedded images are strange colours

            bewalser added a comment - - edited

            Hi Denise - thanks a lot - works fine now

            bewalser added a comment - - edited Hi Denise - thanks a lot - works fine now

            Apologies bernhard.walser1, I was updating this ticket just as you commented! Yes there is one additional step, you will need to empty the contents of <confluence-home>/imgEffects if you are using Confluence Server, or <confluence-shared-home>/imgEffects if you are using Data Center.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - - edited Apologies bernhard.walser1 , I was updating this ticket just as you commented! Yes there is one additional step, you will need to empty the contents of <confluence-home>/imgEffects if you are using Confluence Server, or <confluence-shared-home>/imgEffects if you are using Data Center.

            bewalser added a comment -

            This is not fixed for us with 6.2.3 - unless there is an additional step to perform to solve this bug?

            I have re-opened our support case.

             

            bewalser added a comment - This is not fixed for us with 6.2.3 - unless there is an additional step to perform to solve this bug? I have re-opened our support case.  

            andrew.judson, we are in the throws of looking at both the extent and cause of this issue, could you please raise a support ticket and provide an example on the support ticket. Please mention this ticket when raising the support case.

             

            Cheers

            Adam - Confluence Product Manager

            Adam Barnes (Inactive) added a comment - andrew.judson , we are in the throws of looking at both the extent and cause of this issue, could you please raise a support ticket and provide an example on the support ticket. Please mention this ticket when raising the support case.   Cheers Adam - Confluence Product Manager

            Looks weird for me, watching:

            Robert Massaioli (Atlassian) added a comment - Looks weird for me, watching:

            Thanks for letting us know andrew.judson! I've upgraded the severity as a result, and we're looking into it.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Thanks for letting us know andrew.judson ! I've upgraded the severity as a result, and we're looking into it.

            AndrewJd added a comment -

            This issue isn't isolated to profile pictures. We're also having issues with images embedded into pages. 

             

            AndrewJd added a comment - This issue isn't isolated to profile pictures. We're also having issues with images embedded into pages.   

              fxu Feng Xu (Inactive)
              dunterwurzacher Denise Unterwurzacher [Atlassian] (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: