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  1. Confluence Data Center
  2. CONFSERVER-52393

User is logged out when editing pages

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      Environment

      This bug has only been reproduced when using collaborative editing XHR fallback mode.

      Symptoms

      When editing a page, the user is logged out of Confluence. The user will be able to continue editing the draft but will not be able to publish it. The following flag saying "Looks like your session expired. Log in again to keep working" will be displayed.

      Workarounds

      1. Use Websockets for collaborative editing

      This bug only affects XHR fallback mode. Confluence will use XHR fallback mode if a user cannot connect to Confluence via WebSockets.

      2. Clear Cookies 

      This bug occurs when there is more than just the JSESSIONID Cookie stored against the Confluence domain.

      1. Logout from Confluence
      2. Remove all stored Cookies from the Confluence domain
      3. Login again with remember me unchecked
      4. Ensure no other cookies have been added by browser extensions or addons - just the "JSESSIONID" cookie should be present
      5. Begin editing as normal

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          Session expired flag.png
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        2. image-2017-08-24-12-52-00-123.png
          image-2017-08-24-12-52-00-123.png
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            [CONFSERVER-52393] User is logged out when editing pages

            Michael Andreacchio made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 651217 ]
            Michael Andreacchio made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 651066 ]
            Michael Andreacchio made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 651066 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2879156 ] New: CONFSERVER Bug Workflow v4 [ 3002375 ]
            Nancy Lopez made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 394921 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2787689 ] New: JAC Bug Workflow v3 [ 2879156 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2737569 ] New: JAC Bug Workflow v2 [ 2787689 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2379815 ] New: JAC Bug Workflow [ 2737569 ]
            Ada Chen (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 355742 ]

              zgilovitz Ze'ev (Inactive)
              zgilovitz Ze'ev (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              33 Start watching this issue

                Created:
                Updated:
                Resolved: