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Bug
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Resolution: Fixed
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High
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6.1.0, 6.2.0, 6.1.2, 6.1.3
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26
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Severity 2 - Major
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Environment
This bug has only been reproduced when using collaborative editing XHR fallback mode.
Symptoms
When editing a page, the user is logged out of Confluence. The user will be able to continue editing the draft but will not be able to publish it. The following flag saying "Looks like your session expired. Log in again to keep working" will be displayed.
Workarounds
1. Use Websockets for collaborative editing
This bug only affects XHR fallback mode. Confluence will use XHR fallback mode if a user cannot connect to Confluence via WebSockets.
2. Clear Cookies
This bug occurs when there is more than just the JSESSIONID Cookie stored against the Confluence domain.
- Logout from Confluence
- Remove all stored Cookies from the Confluence domain
- Login again with remember me unchecked
- Ensure no other cookies have been added by browser extensions or addons - just the "JSESSIONID" cookie should be present
- Begin editing as normal
- is caused by
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- Closed
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- is depended on by
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DEVHELP-490 Failed to load
- mentioned in
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![[Confluence] Page](https://bulldogwiki.internal.atlassian.com/wiki/images/icons/favicon.png "[Confluence] Page"){kind=icon}
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[CONFSERVER-52393] User is logged out when editing pages
I got a new install of version 7.14.1 and same problem for me; however, this Jira issue is closed. what should we do?
hi,
the second workaround don't work for me,
I also have another problem, when I attach a document or an image in the page in edition mode, it disconnects even if I have the option '' keep my account connected '' knowing that the cookies are deleted
Using IE version 11, I no longer have the problem of disconnection
Assia Abderrahim
added a comment - - edited
hi,
the second workaround don't work for me,
I also have another problem, when I attach a document or an image in the page in edition mode, it disconnects even if I have the option '' keep my account connected '' knowing that the cookies are deleted
Using IE version 11, I no longer have the problem of disconnection Hi, we are in 6.2.3 and Confluence is on https. We havent received any complaints until now, hope this is fine?
I'd suggest opening a support ticket at https://support.atlassian.com. We can take a closer look at what's going on there.
Thanks.
Vellingiri Arumugam
added a comment - Hi Team,
I have upgraded to Confluence server 6.2.1 but still the same issue we are facing.
Could you please guide me in this situation?
Thanks
Vellingiri Arumugam
added a comment - Hi Team,
I have upgraded to Confluence server 6.2.1 but still the same issue we are facing.
Could you please guide me in this situation?
Thanks
Hi marketing47, that is correct. If you upgrade to Confluence Server version 6.2.1 or later this problem should be fixed.
Hi,
It was a bug it is prevented to work in collaboration editing mode. With the update release 6.2 is the problem fixed.
Deleted Account (Inactive)
added a comment - That's a good explanation thanks Ze'ev, appreciated. I will upgrade to 6.1.4 (maybe 6.2.1) in the coming month and report back the findings.
Deleted Account (Inactive)
added a comment - That's a good explanation thanks Ze'ev, appreciated. I will upgrade to 6.1.4 ( maybe 6.2.1 ) in the coming month and report back the findings.
I downgraded the version to 7.13.2 and the problem is gone.
Also, when Confluence is not through a proxy on another server, it also works in version 7.14.1.
It cannot be configured to work with proxy and version 7.14.1.