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  1. Confluence Data Center
  2. CONFSERVER-47726

Atlassian ID profile updates are not working on Atlassian Answers

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      We've discovered that changing the avatar or profile information on Atlassian ID (id.atlassian.com) is not being reflected on users' Answers profiles. Our operations team is investigating this problem.

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            [CONFSERVER-47726] Atlassian ID profile updates are not working on Atlassian Answers

            Joe Clark added a comment - - edited

            Hm, I noticed the same thing with my own avatar. You might like to bring this up with the engineer who's working on your support ticket - they should be able to pass that information on to the right people to investigate it further.

            Since the specific problem with avatar updates on Answers is now fixed, I'm going to resolve this issue.

            Joe Clark added a comment - - edited Hm, I noticed the same thing with my own avatar. You might like to bring this up with the engineer who's working on your support ticket - they should be able to pass that information on to the right people to investigate it further. Since the specific problem with avatar updates on Answers is now fixed, I'm going to resolve this issue.

            Jonathan Hult added a comment -

            jclark@atlassian.com,

            I just submitted a support ticket at support.atlassian.com and my avatar is not showing up there. Any ideas on this?

            Jonathan Hult added a comment - jclark@atlassian.com , I just submitted a support ticket at support.atlassian.com and my avatar is not showing up there. Any ideas on this?

            Joe Clark added a comment -

            Hi jhult,

            That's the expected behaviour - the Gravatar integration offerred by Atlassian ID is not compatible with Confluence (it's a long story!) - if you set your Atlassian ID avatar to a gravatar, it will only work on connected JIRA instances.

            Cheers,
            Joe.

            Joe Clark added a comment - Hi jhult , That's the expected behaviour - the Gravatar integration offerred by Atlassian ID is not compatible with Confluence (it's a long story!) - if you set your Atlassian ID avatar to a gravatar, it will only work on connected JIRA instances. Cheers, Joe.

            Jonathan Hult added a comment -

            I removed my individually uploaded avatar from Atlassian ID. It then defaulted to Gravatar. This did not show up in Answers. I then added an uploaded avatar and it is now showing up in Answers.

            So, this appears to be working (just not with Gravatar, based on my tests).

            Jonathan Hult added a comment - I removed my individually uploaded avatar from Atlassian ID. It then defaulted to Gravatar. This did not show up in Answers. I then added an uploaded avatar and it is now showing up in Answers. So, this appears to be working (just not with Gravatar, based on my tests).

            Jeremy Largman added a comment -

            We believe we have fixed this problem such that new icon updates will now be propagated through.

            Jeremy Largman added a comment - We believe we have fixed this problem such that new icon updates will now be propagated through.

            Kimberly Kohler added a comment -

            I added an image, in case more detail is helpful. I see a placeholder, rather than a "broken image" icon, and I attempting to add or change my avatar from the Answers profile page takes me to the avatar I have already uploaded.

            Kimberly Kohler added a comment - I added an image, in case more detail is helpful. I see a placeholder, rather than a "broken image" icon, and I attempting to add or change my avatar from the Answers profile page takes me to the avatar I have already uploaded.

            Steven F Behnke added a comment -

            Yes, it appears so. Thank you Joe.

            Steven F Behnke added a comment - Yes, it appears so. Thank you Joe.

            Joe Clark added a comment -

            Hi sfbehnke - I think that is https://jira.atlassian.com/browse/CQ-1219

            Joe Clark added a comment - Hi sfbehnke - I think that is https://jira.atlassian.com/browse/CQ-1219

            Steven F Behnke added a comment -

            I also seem to be affected still.

            Steven F Behnke added a comment - I also seem to be affected still.

              jclark@atlassian.com Joe Clark
              jclark@atlassian.com Joe Clark
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: