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Bug
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Resolution: Fixed
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Highest
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6.0.0-rc5, 6.0.1
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6
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Severity 1 - Critical
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Hi Everyone,
Confirming that there is an issue with non-romantic language characters in the organisation name, which results in Confluence not being able to communicate with Synchrony.
This issue is being fixed and will be in the next bugfix release.
There is a related issue when upgrading from 5.10.x to 6.0.x. Please see CONF-45201 for details and workaround.
Confluence Product Management
Hi,
just did a recheck with the newest 6.0 rc 5.
Concurrent editing still not working. Log shows:
2016-10-27 15:31:45,410 DEBUG [Caesium-1-1] [plugins.synchrony.status.SynchronyStatusCheckJob] runJob Checking Synchrony Status... 2016-10-27 15:31:45,410 DEBUG [Caesium-1-1] [plugins.synchrony.bootstrap.DefaultSynchronyMonitor] isSynchronyUp Checking Synchrony heartbeat on: http://localhost:8091/synchrony/heartbeat 2016-10-27 15:31:45,426 DEBUG [Caesium-1-1] [plugins.synchrony.bootstrap.DefaultSynchronyMonitor] isSynchronyUp Response received from Synchrony heartbeat: status HTTP/1.1 200 OK 2016-10-27 15:31:45,426 DEBUG [Caesium-1-1] [plugins.synchrony.status.SynchronyStatusCheckJob] runJob Synchrony is running: true ... 2016-10-27 15:32:09,497 INFO [ajp-nio-192.168.2.184-8009-exec-2] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] postConfigToSynchrony [Collab editing plugin] Synchrony response (400): Could not verify AppID/Secret for real-time collaboration service at endpoint: http://localhost:8091/synchrony/v1/apps/secret 2016-10-27 15:32:09,497 WARN [ajp-nio-192.168.2.184-8009-exec-2] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] logJSONResponseField [Collab editing plugin] Response message for Schäferbarthold-GmbH-342b09c5-bd4f-3d5e-a795-1c5f1009a71a: Invalid AppID format -- space: 1900545 | url: /confluence/plugins/editor-loader/editor.action | page: 32604627 | traceId: 91e8bc36cae2f44c | userName: rs | referer: http://sbdevcon1.schb.local/confluence/ | action: editor 2016-10-27 15:32:09,606 INFO [ajp-nio-192.168.2.184-8009-exec-2] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] postConfigToSynchrony [Collab editing plugin] Synchrony response (400): Could not verify AppID/Secret for real-time collaboration service at endpoint: http://localhost:8091/synchrony/v1/apps/secret 2016-10-27 15:32:09,622 WARN [ajp-nio-192.168.2.184-8009-exec-2] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] logJSONResponseField [Collab editing plugin] Response message for Schäferbarthold-GmbH-342b09c5-bd4f-3d5e-a795-1c5f1009a71a-debug: Invalid AppID format
It still seems that special chars in AppID are not supported.
Cheers,
Jan-Peter
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![[Confluence] Page](/images/icons/generic_link_16.png "[Confluence] Page")
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No Confluence page found with the given URL.
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[CONFSERVER-45042] Synchrony AppID error - Invalid AppID format
Hi leechangjoon@namsong.co.kr,
Are these system properties http.port and http.host set in your production server when starting Confluence? If so, please follow.
And please also watch this ticket CONF-45201 because it is also specific to your case.
ChangJoon Lee
added a comment - Hi, Tam Tran.
Should I follow CONF-45199 also?
Thank you. 
Holger Stenzhorn
added a comment - ttranminh: Thank you for the information but performing the suggested change did not result in success. Now, since I do not have any more spare time to debug your software, I give up on this feature, i.e. I disable it, and wait until it (and its documentation) has reached a state of maturity which I can except from a commercial product.
Holger Stenzhorn
added a comment - ttranminh : Thank you for the information but performing the suggested change did not result in success. Now, since I do not have any more spare time to debug your software, I give up on this feature, i.e. I disable it, and wait until it (and its documentation) has reached a state of maturity which I can except from a commercial product. Hi host,
Thank you for the log file. That have helped me identify that you are running your Confluence behind a web proxy and the proxy host/port were configured via the system properties as in this CAC documentation. Would you please move the proxy configuration to Tomcat as described in this KB page? I have created a new ticket CONF-45199 so that you can keep track of the fix for this new issue.
ChangJoon Lee
added a comment - @ttranminh,
Thank you.
Now I can confirm that AppId converts dots and comma into dash.
It didn't generate any error on this.
However, I'm in same situation just like Holger Stenzhorn here.
It hangs with message of "It takes longer than usual....." with spinning icons.
I don't get any error on atlassian-conflunce.log nor atlassian-synchrony.log
Confluence_support_2016-11-10-00-29-18.zip
Thank you for your help.
Best regards,
CJ Lee
ChangJoon Lee
added a comment - @ttranminh,
Thank you.
Now I can confirm that AppId converts dots and comma into dash.
It didn't generate any error on this.
However, I'm in same situation just like Holger Stenzhorn here.
It hangs with message of "It takes longer than usual....." with spinning icons.
I don't get any error on atlassian-conflunce.log nor atlassian-synchrony.log
Confluence_support_2016-11-10-00-29-18.zip
Thank you for your help.
Best regards,
CJ Lee Is there a possibility to share those files in a not-public way?
To "anonymize" atlassian-confluence.log, I have replace the actual server name with example.org but kept the rest of the file as it is originally.
Holger Stenzhorn
added a comment - - edited Is there a possibility to share those files in a not-public way?
To "anonymize" atlassian-confluence.log , I have replace the actual server name with example.org but kept the rest of the file as it is originally. host,
Would you please attach your latest atlassian-confluence.log and atlassian-synchrony.log in this ticket?
Holger Stenzhorn
added a comment - ttranminh: Yes, you are indeed right: The completely blank page appears as described at CONF-45081 but on reloading the editor page I get the described hanging. Also, logging out of Confluence completely and trying to edit a page after re-login does not help and I still get the hanging.
Holger Stenzhorn
added a comment - ttranminh : Yes, you are indeed right: The completely blank page appears as described at CONF-45081 but on reloading the editor page I get the described hanging. Also, logging out of Confluence completely and trying to edit a page after re-login does not help and I still get the hanging. Hi host,
I think you may hit another bug reported in CONF-45081. Reloading the editor page for the first time will make it work again.
A fix for this issue is now available for Confluence Server customers.
Upgrade now or check out the Release Notes to see what other issues are resolved.