Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-45201

Invalid AppID is generated when upgrading from 5.10.x to 6.0.x

XMLWordPrintable

      When upgrading from 5.10.x to 6.0.1 and Confluence is not able to connect to Synchrony.

      Root Cause Analysis

      The AppID that contains the non-romantic Unicode organisation name has been stored in the Confluence 5.10.x's database. When Confluence is upgraded to 6.0.1, the AppID is not re-generated but retrieved from the corresponding table and Synchrony is not able to talk to Confluence with that old AppID.

      Workaround

      This issue can be fixed by turning Collaborative editing mode off and on as in the following screenshot:

      1. Click the Change Mode button, select OFF in the dialog, and click Change.
      2. Turn it ON again with the same steps above.
      If you have a Confluence page open, please make sure to refresh the page before clicking the Edit button.
      Please note that restarting Synchrony (by clicking the Restart Synchrony button) will not resolve this issue.

        1. screenshot-1.png
          screenshot-1.png
          111 kB

            [CONFSERVER-45201] Invalid AppID is generated when upgrading from 5.10.x to 6.0.x

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2897183 ] New: CONFSERVER Bug Workflow v4 [ 2991040 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2788860 ] New: JAC Bug Workflow v3 [ 2897183 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2715524 ] New: JAC Bug Workflow v2 [ 2788860 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2381506 ] New: JAC Bug Workflow [ 2715524 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2273655 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2381506 ]
            Michael Andreacchio made changes -
            UIS Original: 7
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2227725 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2273655 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2183545 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2227725 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1951786 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2183545 ]

              ttranminh Tam Tran
              abarnes@atlassian.com Adam Barnes (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: