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Bug
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Resolution: Fixed
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High
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5.8.18, 5.9.14, 5.10.8, 6.2.4, 6.6.4, 6.9.0, 7.4.8, 7.13.5
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62
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Severity 3 - Minor
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118
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NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.
Summary
Enterprise customers or those with very large spaces are unable to move large page trees successfully.
This is using the built-in "move" function. This doesn't involve the copy page tree plugin at all.
The customer who experienced this is on 5.8.18. I also tested on 5.9.14 and was able to reproduce the issue in my lab.
Environment
- Confluence 5.8.18 through 6.6.4
- I have attached an xml-backup from my 5.9.14 test instance
Steps to Reproduce
- Create fresh instance
- Create test space
- Populate test space with ~60,000 pages
- Attempt to move entire page tree somewhere
- Click the ... > Move > select new parent page > Move
- Move fails after 3 minutes exactly
Expected Results
Page tree is moved successfully
Actual Results
Page tree move fails with error
The following error(s) occurred: * Move failed. There was a problem contacting the server.
The below message is thrown in the atlassian-confluence.log file:
2016-10-19 16:24:59,247 WARN [http-nio-65357-exec-5] [confluence.util.profiling.DurationThresholdWarningTimingHelperFactory] logMessage Execution time for publishing event com.atlassian.confluence.event.events.content.page.PageMoveEvent @51746f90[theMover=com.atlassian.confluence.user.ConfluenceUserImpl@71b63333[admin,2c94b4a45768ae72015768aec11f0002],oldSpace=Space{key='B'},oldParentPage=page: Bicorporate Home v.1 (917506),oldPosition=<null>,movedBecauseOfParent=false ,movedPageList=[page: Atterminement v.1 (1125581), page: Ergon Ditrochous Pacouryuva Math Eric Irrepresentable Typography Inofficial v.1 (1125582), page: Amsath Havoc Sports Precorruption Popelike Rearbitrate Stample Vipera Coinclinatio n Fawningness v.1 (1125583), ... <snipped content for brevity - huge list of pages here> ... page: Hail Theophilus Ericetum v.1 (1126649), page: Unmaidenly Aloft Spheration v.1 (1126650), page: Sanctificate Esthesioblast Faultfully v.1 (1126651)],page=page: Atterminement v.1 (1125581),suppressNotifications=false,timestamp=1476912282247] took 16997 ms (warning threshold is 5000 ms) -- referer: http://localhost:65357/conf5914/display/B/Atterminement | url: /conf5914/pages/movepage.action | userName: admin | action: movepage 2016-10-19 16:25:16,841 WARN [http-nio-65357-exec-5] [confluence.util.profiling.DurationThresholdWarningTimingHelperFactory] logMessage Execution time for publishing event com.atlassian.confluence.event.events.content.page.PageMoveCompletedEvent[source=page: Atterminement v.1 (1125581)] took 17592 ms (warning threshold is 5000 ms) -- referer: http://localhost:65357/conf5914/display/B/Atterminement | url: /conf5914/pages/movepage.action | userName: admin | action: movepage
Repro screenshots
Workaround
Possibly split the large page tree into several smaller trees, perhaps move them into their own space.
With the same customer who experienced this and my test environment, smaller page tree moves were not an issue.
- is related to
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- Closed
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- Gathering Impact
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- Short Term Backlog
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CONFSERVER-40454 Improve the performance of the page tree expansion on the Move Page dialog
- Gathering Interest
- relates to
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- Closed
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- mentioned in
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[CONFSERVER-44950] Large page tree move fails after 3 minutes
A fix for this issue is available in Confluence Server and Data Center 8.1.0.
Upgrade now or check out the Release Notes to see what other issues are resolved.
A fix for this issue is available in Confluence Server and Data Center 8.0.3.
Upgrade now or check out the Release Notes to see what other issues are resolved.
A fix for this issue is available in Confluence Server and Data Center 7.13.13.
Upgrade now or check out the Release Notes to see what other issues are resolved.
We are experiencing this in Confluence Server 7.13.4. We are trying to establish smaller spaces from a single large one and need to retain links via the Move function.
Hi, We are facing this problem (Confluence DC 7.13.5) Because of this problem all attachments files on pages that users tried to move has been corrupted
We start the process of restoring attachments decribe on https://bitbucket.org/atlassianlabs/confluence-support-fix-missing-attachments/src/master/
But this speend a lot of time and new cases are pou up on or enviorioment.
We decide to block the move option until this be solved (To block we follou this article https://confluence.atlassian.com/confkb/how-to-hide-move-and-copy-menu-for-pages-1019399745.html)
We have a huge envioriment (more then 4 millions of pages) and this affected many users we need a fix.
I'm not aware that REST offers a singleton method for doing this sort of operation. I suppose you could replicate the functionality, but you'd probably wind up needing to know what endpoints Atlasstian uses in their own implementation to achieve it (in a generic way).
Content, restrictions, labels, etc... they all have separate endpoints.
Hi,
this also affects us in Confluence DC 7.4.8
A fix or easy to use workaround would be appreciated.
Did anyone try to use REST instead?
BR Robert
Hello,
We are experiencing this issue in confluence DC 7.4.0.
Thanks
Syed
After the upgrade to 7.19.6 we have problems with the page move. It fails unpredictable with a hibernate exception when trying to load the page.getChildren(). We are using MySQL but I am not sure if this is dependant on this type of database.