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Bug
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Resolution: Timed out
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Low
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23
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Severity 3 - Minor
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NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.
Summary
Enterprise customers or those with very large spaces are unable to move large page trees successfully.
This is using the built-in "move" function. This doesn't involve the copy page tree plugin at all.
The customer who experienced this is on 5.8.18. I also tested on 5.9.14 and was able to reproduce the issue in my lab.
Environment
- Confluence 5.8.18 through 5.9.14
- I have attached an xml-backup from my 5.9.14 test instance
Steps to Reproduce
- Create fresh instance
- Create test space
- Populate test space with ~60,000 pages
- Attempt to move entire page tree somewhere
- Click the ... > Move > select new parent page > Move
- Move fails after 3 minutes exactly
Expected Results
Page tree is moved successfully
Actual Results
Page tree move fails with error
The following error(s) occurred: * Move failed. There was a problem contacting the server.
The below message is thrown in the atlassian-confluence.log file:
2016-10-19 16:24:59,247 WARN [http-nio-65357-exec-5] [confluence.util.profiling.DurationThresholdWarningTimingHelperFactory] logMessage Execution time for publishing event com.atlassian.confluence.event.events.content.page.PageMoveEvent @51746f90[theMover=com.atlassian.confluence.user.ConfluenceUserImpl@71b63333[admin,2c94b4a45768ae72015768aec11f0002],oldSpace=Space{key='B'},oldParentPage=page: Bicorporate Home v.1 (917506),oldPosition=<null>,movedBecauseOfParent=false ,movedPageList=[page: Atterminement v.1 (1125581), page: Ergon Ditrochous Pacouryuva Math Eric Irrepresentable Typography Inofficial v.1 (1125582), page: Amsath Havoc Sports Precorruption Popelike Rearbitrate Stample Vipera Coinclinatio n Fawningness v.1 (1125583), ... <snipped content for brevity - huge list of pages here> ... page: Hail Theophilus Ericetum v.1 (1126649), page: Unmaidenly Aloft Spheration v.1 (1126650), page: Sanctificate Esthesioblast Faultfully v.1 (1126651)],page=page: Atterminement v.1 (1125581),suppressNotifications=false,timestamp=1476912282247] took 16997 ms (warning threshold is 5000 ms) -- referer: http://localhost:65357/conf5914/display/B/Atterminement | url: /conf5914/pages/movepage.action | userName: admin | action: movepage 2016-10-19 16:25:16,841 WARN [http-nio-65357-exec-5] [confluence.util.profiling.DurationThresholdWarningTimingHelperFactory] logMessage Execution time for publishing event com.atlassian.confluence.event.events.content.page.PageMoveCompletedEvent[source=page: Atterminement v.1 (1125581)] took 17592 ms (warning threshold is 5000 ms) -- referer: http://localhost:65357/conf5914/display/B/Atterminement | url: /conf5914/pages/movepage.action | userName: admin | action: movepage
Repro screenshots
Workaround
Possibly split the large page tree into several smaller trees, perhaps move them into their own space.
With the same customer who experienced this and my test environment, smaller page tree moves were not an issue.
- is related to
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- Closed
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CONFCLOUD-40454 Improve performance on moving page attempt for pages with a lot of child pages
- Gathering Interest
- mentioned in
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Page Failed to load
[CONFCLOUD-44950] Large page tree move fails after 3 minutes
Running 5.10.7 here and experiencing the same issue, but the pages end up being moved nonetheless, after a while! It seems to be an error message due to a timeout, but the operation of moving the pages continue in the background.
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.
Thank you again for providing valuable feedback to our team!