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  1. Confluence Data Center
  2. CONFSERVER-40720

In Firefox, using edit in Office feature results in authentication token error

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    Description

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      Users in Firefox attempting to use Office Connector Plugin receive message:

      Please configure the Office Connector plugin to allow authentication tokens in the URL path

      In Cloud, users do not have sysadmin access, therefore, cannot update this setting.

      Environment

      • Most recent stable release of Firefox (44 as of this ticket)
      • WebDAV Launcher version 1.1.0
      • Replicated with Windows 7 Pro, as well as 8.1 so far.
        • Confluence is 6.0.0-OD-2016.05.1-0005
        • Confluence 6.0.0-OD-2016.06.1-0009

      Steps to Reproduce

      Locate an Office Document within Confluence and attempt to edit either from:

      • Page Attachments > Edit in Office
      • Clicking the "Edit Document" for an Embedded Office Doc
         

        Notes

      • Perhaps was as of an update of WebDAV launcher 1.1.0
      • Attempted the same with Open Office, but still receive an error
      • One user has mentioned they can still use the feature but get the error.

      Workaround

      • Browsers besides FireFox work fine
      • Partial Workaround:
        • Edit the WebDav Launcher option within Firefox Extensions and delete the Application Path
        • This seems to allow the Office Doc to open, but not for subsequent edits.

      Note:

      This fix for this issue is released in Confluence 5.9.7. However, if the customer still experiences this issue, please collect the following information,

      • Confluence version
      • Firefox version
      • MS Office version. Microsoft Office 2010 SP2 or later should be installed in order to using this feature. Furthemore, please check whether Microsoft Lync is installed if Microsoft Office 2010 SP2 is used.
      • the WebDAV Launcher configuration, the mapping from ext to the application path
        do all users experience the same error?

      Attachments

        1. 2016-02-14_11-20-56.png
          30 kB
          Susan Parker
        2. Excel.PNG
          27 kB
          Deleted Account
        3. Excel.PNG
          27 kB
          Deleted Account
        4. Excel2.PNG
          53 kB
          Deleted Account
        5. Excel2.PNG
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          Deleted Account
        6. first.png
          29 kB
          Jarno Ahola
        7. office connector.gif
          641 kB
          Dee
        8. screenshot-1.png
          17 kB
          Susan Parker
        9. Screen Shot 2016-05-18 at 5.09.25 PM.png
          44 kB
          Ben Shamsian
        10. Screen Shot 2016-05-18 at 5.09.59 PM.png
          30 kB
          Ben Shamsian
        11. Screen Shot 2016-05-18 at 5.15.06 PM.png
          11 kB
          Ben Shamsian
        12. second.png
          17 kB
          Jarno Ahola
        13. the address wasnt understood.PNG
          15 kB
          Matthias
        14. webdav.png
          11 kB
          Jarno Ahola

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              fxu Feng Xu (Inactive)
              smackie@atlassian.com Shannon S
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              Dates

                Created:
                Updated:
                Resolved: