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Bug
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Resolution: Fixed
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High
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6.0.0-OD-2016.06.1
NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.
Summary
Users in Firefox attempting to use Office Connector Plugin receive message:
Please configure the Office Connector plugin to allow authentication tokens in the URL path
In Cloud, users do not have sysadmin access, therefore, cannot update this setting.
Environment
- Most recent stable release of Firefox (44 as of this ticket)
- WebDAV Launcher version 1.1.0
- Replicated with Windows 7 Pro, as well as 8.1 so far.
- Confluence is 6.0.0-OD-2016.05.1-0005
- Confluence 6.0.0-OD-2016.06.1-0009
Steps to Reproduce
Locate an Office Document within Confluence and attempt to edit either from:
- Page Attachments > Edit in Office
- Clicking the "Edit Document" for an Embedded Office Doc
Notes
- Perhaps was as of an update of WebDAV launcher 1.1.0
- Attempted the same with Open Office, but still receive an error
- One user has mentioned they can still use the feature but get the error.
Workaround
- Browsers besides FireFox work fine
- Partial Workaround:
- Edit the WebDav Launcher option within Firefox Extensions and delete the Application Path
- This seems to allow the Office Doc to open, but not for subsequent edits.
Note:
This fix for this issue is released in Confluence 5.9.7. However, if the customer still experiences this issue, please collect the following information,
- Confluence version
- Firefox version
- MS Office version. Microsoft Office 2010 SP2 or later should be installed in order to using this feature. Furthemore, please check whether Microsoft Lync is installed if Microsoft Office 2010 SP2 is used.
- the WebDAV Launcher configuration, the mapping from ext to the application path
do all users experience the same error?
- is duplicated by
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- Closed
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- relates to
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- Closed
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![[Atlassian Service Operations JIRA]](/images/icons/generic_link_16.png "[Atlassian Service Operations JIRA]")
HOT-37453
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[CONFSERVER-40720] In Firefox, using edit in Office feature results in authentication token error
| Workflow | Original: JAC Bug Workflow v3 [ 2894151 ] | New: CONFSERVER Bug Workflow v4 [ 3005710 ] |
| Workflow | Original: JAC Bug Workflow v2 [ 2777446 ] | New: JAC Bug Workflow v3 [ 2894151 ] |
| Status | Original: Resolved [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: JAC Bug Workflow [ 2736128 ] | New: JAC Bug Workflow v2 [ 2777446 ] |
| Workflow | Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2388797 ] | New: JAC Bug Workflow [ 2736128 ] |
| Labels | Original: affects-cloud affects-server bugfix cloud editor loyalty office-connector ondemand-workaround warranty | New: affects-cloud affects-server cloud editor loyalty office-connector ondemand-workaround warranty |
| Labels | Original: affects-cloud affects-server bugfix cloud editor office-connector ondemand-workaround warranty | New: affects-cloud affects-server bugfix cloud editor loyalty office-connector ondemand-workaround warranty |
ak70, can you please help me by troubleshooting this issue with our support team? They will be able to raise a new bug report if they believe it to be an issue with the extension. To contact support, please visit https://support.atlassian.com/contact.
Hey Alex,
the problem still exists, even if I configure Firefox to open MS Office documents automatically (as descriped by Sebastian Arndt). The only solution is to remove the path inside the WebDAV-extension. But thats not a workaround, because I have to do it every time.
For me it looks like an issue with your WebDAV-ff-extension. Please provide me with information where to post this issue or transform my comment into a new issue by yourself).
Thank you!
Dear all,
After reviewing the latest comments, I am of the opinion that the issue described by this ticket is still resolved. However, there might be something additional happening here.
My best recommendation is to troubleshoot the problem with our Atlassian Support team. It looks like it might be a matter of ensuring that Firefox is configured to open ms-excel file types with Microsoft Excel (2010) (ms-word for Word), as described above by sebastian321. Please have a look at his recommendation and see if it resolves the problem. However, each situation might be different.
To contact support, please visit https://support.atlassian.com/contact. If there is no solution found to the problem, the support team can escalate a new bug report to the development team. CC: riemann1479912263, ak70
Support has verified the WebDAV Launcher bug here: https://jira.atlassian.com/browse/CONFSERVER-53722. Please add your votes and comments if you are experiencing the same or similar problem.