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  1. Confluence Data Center
  2. CONFSERVER-40720

In Firefox, using edit in Office feature results in authentication token error

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      Users in Firefox attempting to use Office Connector Plugin receive message:

      Please configure the Office Connector plugin to allow authentication tokens in the URL path

      In Cloud, users do not have sysadmin access, therefore, cannot update this setting.

      Environment

      • Most recent stable release of Firefox (44 as of this ticket)
      • WebDAV Launcher version 1.1.0
      • Replicated with Windows 7 Pro, as well as 8.1 so far.
        • Confluence is 6.0.0-OD-2016.05.1-0005
        • Confluence 6.0.0-OD-2016.06.1-0009

      Steps to Reproduce

      Locate an Office Document within Confluence and attempt to edit either from:

      • Page Attachments > Edit in Office
      • Clicking the "Edit Document" for an Embedded Office Doc
         

        Notes

      • Perhaps was as of an update of WebDAV launcher 1.1.0
      • Attempted the same with Open Office, but still receive an error
      • One user has mentioned they can still use the feature but get the error.

      Workaround

      • Browsers besides FireFox work fine
      • Partial Workaround:
        • Edit the WebDav Launcher option within Firefox Extensions and delete the Application Path
        • This seems to allow the Office Doc to open, but not for subsequent edits.

      Note:

      This fix for this issue is released in Confluence 5.9.7. However, if the customer still experiences this issue, please collect the following information,

      • Confluence version
      • Firefox version
      • MS Office version. Microsoft Office 2010 SP2 or later should be installed in order to using this feature. Furthemore, please check whether Microsoft Lync is installed if Microsoft Office 2010 SP2 is used.
      • the WebDAV Launcher configuration, the mapping from ext to the application path
        do all users experience the same error?

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          Form Name

            [CONFSERVER-40720] In Firefox, using edit in Office feature results in authentication token error

            Support has verified the WebDAV Launcher bug here: https://jira.atlassian.com/browse/CONFSERVER-53722. Please add your votes and comments if you are experiencing the same or similar problem.

            Alex Yakovlev (Inactive) added a comment - Support has verified the WebDAV Launcher bug here: https://jira.atlassian.com/browse/CONFSERVER-53722 . Please add your votes and comments if you are experiencing the same or similar problem.

            ak70, can you please help me by troubleshooting this issue with our support team? They will be able to raise a new bug report if they believe it to be an issue with the extension. To contact support, please visit https://support.atlassian.com/contact.

            Alex Yakovlev (Inactive) added a comment - ak70 , can you please help me by troubleshooting this issue with our support team? They will be able to raise a new bug report if they believe it to be an issue with the extension. To contact support, please visit  https://support.atlassian.com/contact .

            André Kroll added a comment - - edited

            Hey Alex,

            the problem still exists, even if I configure Firefox to open MS Office documents automatically (as descriped by Sebastian Arndt). The only solution is to remove the path inside the WebDAV-extension. But thats not a workaround, because I have to do it every time.

            For me it looks like an issue with your WebDAV-ff-extension. Please provide me with information where to post this issue or transform my comment into a new issue by yourself).

            Thank you!

            André Kroll added a comment - - edited Hey Alex, the problem still exists, even if I configure Firefox to open MS Office documents automatically (as descriped by Sebastian Arndt). The only solution is to remove the path inside the WebDAV-extension. But thats not a workaround, because I have to do it every time. For me it looks like an issue with your WebDAV-ff-extension. Please provide me with information where to post this issue or transform my comment into a new issue by yourself). Thank you!

            Dear all,

            After reviewing the latest comments, I am of the opinion that the issue described by this ticket is still resolved. However, there might be something additional happening here.

            My best recommendation is to troubleshoot the problem with our Atlassian Support team. It looks like it might be a matter of ensuring that Firefox is configured to open ms-excel file types with Microsoft Excel (2010) (ms-word for Word), as described above by sebastian321. Please have a look at his recommendation and see if it resolves the problem. However, each situation might be different.

            To contact support, please visit https://support.atlassian.com/contact. If there is no solution found to the problem, the support team can escalate a new bug report to the development team. CC: riemann1479912263, ak70

            Alex Yakovlev (Inactive) added a comment - Dear all, After reviewing the latest comments, I am of the opinion that the issue described by this ticket is still resolved. However, there might be something additional happening here. My best recommendation is to troubleshoot the problem with our Atlassian Support team. It looks like it might be a matter of ensuring that Firefox is configured to open ms-excel file types with Microsoft Excel (2010) (ms-word for Word), as described above by sebastian321 . Please have a look at his recommendation and see if it resolves the problem. However, each situation might be different. To contact support, please visit https://support.atlassian.com/contact.  If there is no solution found to the problem, the support team can escalate a new bug report to the development team. CC: riemann1479912263 , ak70

            André Kroll added a comment - - edited

            Same Problem here!

            Initial editing is working, however subsequent edits are not. Firefox shows that it can't recognize the url 'ms-word:ofe|u|<url_of_confluence>'.

            The workaround suggested in the issue description is working - but only once. After that, the error will display again and I have to delete the application path inside the WebDAVLauncher-extension to make it work again.

            This issue is not resolved imo!

            My environment:

            Confluence server 6.4.0

            Firefox 52.4.0 ESR (running on Windows 2012 R2)

            WebDAVLauncher 1.1.3

            Office 2010 (no Office / Sharepoint 2013 components installed)

            André Kroll added a comment - - edited Same Problem here! Initial editing is working, however  subsequent edits are not . Firefox shows that it can't recognize the url 'ms-word:ofe|u|<url_of_confluence>'. The workaround suggested in the issue description is working - but only once. After that, the error will display again and I have to delete the application path inside the WebDAVLauncher-extension to make it work again. This issue is not resolved imo! My environment: Confluence server 6.4.0 Firefox 52.4.0 ESR (running on Windows 2012 R2) WebDAVLauncher 1.1.3 Office 2010 (no Office / Sharepoint 2013 components installed)

            I have the problem with Confluence 6.0.3 and Firefox 53.0. When i open an excel file, the browser asks me to install the WebDAV Launcher (v. 1.1.3) and its opened in excel. But when i try it a second time, i got the errormessage, that the adress is not recognized (ms-excel:ofe|u|...).

            I have installed Office 2007 SP3 but NO Office 2013 products.

             

            Anyone have an idea, what to do?

            Müller, Julian added a comment - I have the problem with Confluence 6.0.3 and Firefox 53.0. When i open an excel file, the browser asks me to install the WebDAV Launcher (v. 1.1.3) and its opened in excel. But when i try it a second time, i got the errormessage, that the adress is not recognized (ms-excel:ofe|u|...). I have installed Office 2007 SP3 but NO Office 2013 products.   Anyone have an idea, what to do?

            OK, solved my problem. I think following Screenshot should explain the solution (set ms-excel to Open with MS Office 2010).

            Deleted Account (Inactive) added a comment - OK, solved my problem. I think following Screenshot should explain the solution (set ms-excel to Open with MS Office 2010).

            Hi there,

            I'm running into this same problem now on Confluence 5.10.8. 

            Windows 7 SP1

            Office 2010 SP2 (no Office 2013 products installed!)

            WebDAV Launcher 1.1.3 + FF 45.8.0 ESR.

            Edit in Office works fine with pptx and docx Files. Excel Files do not work.

            Cheers,

            Sebastian

             

             

            Deleted Account (Inactive) added a comment - Hi there, I'm running into this same problem now on Confluence 5.10.8.  Windows 7 SP1 Office 2010 SP2 (no Office 2013 products installed!) WebDAV Launcher 1.1.3 + FF 45.8.0 ESR. Edit in Office works fine with pptx and docx Files. Excel Files do not work. Cheers, Sebastian    

            Hi daniel.krueger,

            Thanks for contacting us.

            Could you please attach the unexpected result you mentioned?

            Could you please let us know whether you have Office 2010 SP2 installed? If not, I would suggest you to install the Office 2010 SP2 first, which could resolve the URL like "ms-excel:ofe".

            Regards,

            Feng

            Feng Xu (Inactive) added a comment - Hi daniel.krueger , Thanks for contacting us. Could you please attach the unexpected result you mentioned? Could you please let us know whether you have Office 2010 SP2 installed? If not, I would suggest you to install the Office 2010 SP2 first, which could resolve the URL like "ms-excel:ofe". Regards, Feng

            Daniel Krueger added a comment - - edited

            I'm running into this same problem now on Confluence 5.10. We have Confluence 5.8 in production and Firefox and WebDAV work as expected, no issues. However on our development server Confluence 5.10 when I try to "Edit in Office" I seen unexpected results. I see that the URL has been modified to include "ms-excel:ofe|u|" and no longer asks for permission to open the file with Excel.
            What can I do to get this working again for Confluence 5.10?

            Confluence 5.10
            Office 2010
            Firefox 48.0.2

            Daniel Krueger added a comment - - edited I'm running into this same problem now on Confluence 5.10. We have Confluence 5.8 in production and Firefox and WebDAV work as expected, no issues. However on our development server Confluence 5.10 when I try to "Edit in Office" I seen unexpected results. I see that the URL has been modified to include "ms-excel:ofe|u|" and no longer asks for permission to open the file with Excel. What can I do to get this working again for Confluence 5.10? Confluence 5.10 Office 2010 Firefox 48.0.2

              fxu Feng Xu (Inactive)
              smackie@atlassian.com Shannon S
              Affected customers:
              18 This affects my team
              Watchers:
              42 Start watching this issue

                Created:
                Updated:
                Resolved: