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  1. Confluence Data Center
  2. CONFSERVER-39975

Attachments on a page are broken after moving page trees between spaces

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      Attachments of child pages are missing if parent page was moved cross-space. Affects 5.8.16 and 5.8.17. Upgrade to 5.8.18 if you are experiencing this issue and resolve the currently affected attachments using these instructions.

      Please do not confuse with https://jira.atlassian.com/browse/CONF-36497 when attachments are missing in case if move failed.

      Steps to reproduce:

      • Create empty page (this is the parent page)
      • Create empty child page of the parent page
      • Attach a file to child page. Click on file and see download prompt.
      • Move the parent page to another space
      • Navigate to child page, and attempt to download the attachment

      Expected Results

      Attachments are moved

      Actual Results

      "Attachment File Not Found"

      2015-11-18 11:36:00.092389500 2015-11-18 11:36:00,087 WARN [http-bio-1990-exec-83] [atlassian.confluence.pages.DefaultAttachmentManager] getAttachmentData Could not find data for attachment: Attachment: Version17LaunchDRAFT.pptx v.1 (1769495) username - com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: No such file for Attachment: Version17LaunchDRAFT.pptx v.1 (1769495) username. Were looking at /data/jirastudio/confluence/home/attachments/ver003/203/69/819203/233/19/1769483/1769495/1

      Server workaround

      Cloud Workaround

      1. Download the plugin here
      2. Place the .jar in /data/jirastudio/confluence/service/psd/
      3. If psd folder doesn't exists mkdir /data/jirastudio/confluence/service/psd
      4. Change permissions: 
        chmod a+rwx /data/jirastudio/confluence/service/psd/confluence-attachment-recovery-1.2-SNAPSHOT.jar
      5. nano /data/icebat/local.yaml 
        confluence::psd:
    confluence.confluence-attachment-recovery:
        target: "/data/jirastudio/confluence/service/psd/confluence-attachment-recovery-1.2-SNAPSHOT.jar"
      6. Run /sw/ondemand/install/icebatstrap/install/install-studio.sh -s (no downtime is required)
      7. Add ALL to logging com.atlassian.confluence.support and com.atlassian.confluence.support.upgradetask at https://<hosted URL>/wiki/admin/viewlog4j.action
      8. Go to Missing Attachment Recovery page - https://<hosted URL>/wiki/admin/plugins/attachmentrecovery/run-attachments-recovery-task.action

      Dev Info.

        1. Screen Shot 2015-11-18 at 5.34.46 PM.png
          Screen Shot 2015-11-18 at 5.34.46 PM.png
          40 kB

            [CONFSERVER-39975] Attachments on a page are broken after moving page trees between spaces

            SchwarzM90 added a comment -

            This is still an issue now.

            SchwarzM90 added a comment - This is still an issue now.
            mpanteleiev (Inactive) made changes -
            Link New: This issue duplicates CONFSERVER-75430 [ CONFSERVER-75430 ]
            James Ponting made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 495991 ]
            Mark M made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 473046 ]

            Alex Fox added a comment -

            Still an issue, cannot copy any pages via the API as all attachments get turned into "Unknown Attachment" despite being present on the page. I have noticed that this seems to mainly affect pages that have been copied using the Copy Hierarchy tool beforehand. If I delete and reattach an image to a page, then copy it with the API, this issue does not seem to occur.

            Alex Fox added a comment - Still an issue, cannot copy any pages via the API as all attachments get turned into "Unknown Attachment" despite being present on the page. I have noticed that this seems to mainly affect pages that have been copied using the Copy Hierarchy tool beforehand. If I delete and reattach an image to a page, then copy it with the API, this issue does not seem to occur.
            Dave Norton made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 411816 ]
            Dave Norton made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 411816 ]

            Jens Kasperek (Bosch GmbH) added a comment -

            Please reopen this issue since it's still unfixed.

            We spent days on fixing pages where attachments got lost during page moves.

            It's actually sad to see that such critical bug does not gain a proper attention.

            Jens Kasperek (Bosch GmbH) added a comment - Please reopen this issue since it's still unfixed. We spent days on fixing pages where attachments got lost during page moves. It's actually sad to see that such critical bug does not gain a proper attention.
            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2880520 ] New: CONFSERVER Bug Workflow v4 [ 2989430 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2780880 ] New: JAC Bug Workflow v3 [ 2880520 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]

              psemeniuk Petro Semeniuk (Inactive)
              psilveira Paula Silveira
              Affected customers:
              6 This affects my team
              Watchers:
              55 Start watching this issue

                Created:
                Updated:
                Resolved: