Summary

Attachments of child pages are missing if parent page was moved cross-space. Affects 5.8.16 and 5.8.17. Upgrade to 5.8.18 if you are experiencing this issue and resolve the currently affected attachments using these instructions.

Please do not confuse with https://jira.atlassian.com/browse/CONF-36497 when attachments are missing in case if move failed.

Steps to reproduce:

• Create empty page (this is the parent page)
• Create empty child page of the parent page
• Attach a file to child page. Click on file and see download prompt.
• Move the parent page to another space
• Navigate to child page, and attempt to download the attachment

Expected Results

Attachments are moved

Actual Results

"Attachment File Not Found"

2015-11-18 11:36:00.092389500 2015-11-18 11:36:00,087 WARN [http-bio-1990-exec-83] [atlassian.confluence.pages.DefaultAttachmentManager] getAttachmentData Could not find data for attachment: Attachment: Version17LaunchDRAFT.pptx v.1 (1769495) username - com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: No such file for Attachment: Version17LaunchDRAFT.pptx v.1 (1769495) username. Were looking at /data/jirastudio/confluence/home/attachments/ver003/203/69/819203/233/19/1769483/1769495/1

Server workaround

• https://confluence.atlassian.com/display/CONFKB/How+to+resolve+missing+attachments+in+Confluence

Cloud Workaround

1. Download the plugin here
2. Place the .jar in /data/jirastudio/confluence/service/psd/
3. If psd folder doesn't exists mkdir /data/jirastudio/confluence/service/psd
4. Change permissions:

   chmod a+rwx /data/jirastudio/confluence/service/psd/confluence-attachment-recovery-1.2-SNAPSHOT.jar
   

5. nano /data/icebat/local.yaml

   confluence::psd:
       confluence.confluence-attachment-recovery:
           target: "/data/jirastudio/confluence/service/psd/confluence-attachment-recovery-1.2-SNAPSHOT.jar"
   

6. Run /sw/ondemand/install/icebatstrap/install/install-studio.sh -s (no downtime is required)
7. Add ALL to logging com.atlassian.confluence.support and com.atlassian.confluence.support.upgradetask at https://<hosted URL>/wiki/admin/viewlog4j.action
8. Go to Missing Attachment Recovery page - https://<hosted URL>/wiki/admin/plugins/attachmentrecovery/run-attachments-recovery-task.action

Dev Info.

• Full diff between OD-46 and OD-47 https://stash.atlassian.com/projects/CONF/repos/confluence/pull-requests?create&targetBranch=refs%2Ftags%2F5.9.1-OD-2015.46.0-0446&sourceBranch=refs%2Ftags%2F5.9.1-OD-2015.47.1-0002&targetRepoId=44
• Dev doco: https://pug.jira-dev.com/wiki/display/CBF/CONF-39975+-+Attachment+is+broken+after+moving+page