Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-36070

JIRA Issue Macro Does Not Display SLA Time with JIRA and JIRA Service Desk Tickets

XMLWordPrintable

      After adding a JIRA Issue Macro that shows a JIRA Service Desk project, and the Time to Resolution field (default SLA field) or any custom SLA field, no SLA times appear in the Confluence page the JIRA Issue Macro is included in

      Reproduction steps:

      1. Install JIRA, JIRA Service Desk, and Confluence
      2. Create a JSD Project
      3. Create an issue in the project
      4. Create a Space and Page in Confluence
      5. Embed a JIRA Issue Macro in the page displaying the Project created above
        • Ensure that the Time to Resolution field is included

      Expected behavior

      SLA times are shown in the list of issues for the Time to Resolution column

      Actual behavior

      The column is empty see the following image:

        1. issue_macro.png
          issue_macro.png
          373 kB

            [CONFSERVER-36070] JIRA Issue Macro Does Not Display SLA Time with JIRA and JIRA Service Desk Tickets

            Michael Andreacchio made changes -
            Link New: This issue duplicates JRASERVER-73293 [ JRASERVER-73293 ]
            ajoshi7 (Inactive) made changes -
            Link New: This issue duplicates CONFSERVER-77559 [ CONFSERVER-77559 ]
            ajoshi7 (Inactive) made changes -
            Link New: This issue duplicates CONFSERVER-76493 [ CONFSERVER-76493 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2897087 ] New: CONFSERVER Bug Workflow v4 [ 2990757 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2788828 ] New: JAC Bug Workflow v3 [ 2897087 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2719361 ] New: JAC Bug Workflow v2 [ 2788828 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2388030 ] New: JAC Bug Workflow [ 2719361 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2264545 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2388030 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2213477 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2264545 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2162208 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2213477 ]

              Unassigned Unassigned
              sbrannen@atlassian.com Branno (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: