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  1. Confluence Data Center
  2. CONFSERVER-28916

Firefox Mobile on Android not served Confluence Mobile UI

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
    • None
    • 5.1.1
    • None

    • Firefox Mobile for Android 20
      Confluence 5.1.1

      When accessing Confluence 5.1.1 via Firefox Mobile for Android, the browser isn't recognised as a mobile browser and is only offered the desktop version of the application.

      This does not occur when using the stock Android browser on the same phone, hence I suspect a user agent validation problem.

      User agent identifies itself as:
      "Mozilla/5.0 (Android; Mobile; rv:20.0) Gecko/20.0 Firefox/20.0"

            [CONFSERVER-28916] Firefox Mobile on Android not served Confluence Mobile UI

            Nikolay Bryskin added a comment -

            Hello, why is this issue closed? Firefox for Android still shows desktop Confluence site version/

            Nikolay Bryskin added a comment - Hello, why is this issue closed? Firefox for Android still shows desktop Confluence site version/

            Mark Richards added a comment -

            This is still a problem in 2019, why!?

            Mark Richards added a comment - This is still a problem in 2019, why!?

            ymenageru added a comment -

            "won't fix" ????

            Fine, then "won't buy"

            ymenageru added a comment - "won't fix" ???? Fine, then "won't buy"

            stratus-ss added a comment -

            This is still an issue. Please fix so that firefox mobile is supported!

            stratus-ss added a comment - This is still an issue. Please fix so that firefox mobile is supported!

            Andreas Scharf added a comment -

            This issue is not resolved.
            Please make the user agent detection configurable so that administrators can (on their own risk) enable the mobile version for other agents too.

            Andreas Scharf added a comment - This issue is not resolved. Please make the user agent detection configurable so that administrators can (on their own risk) enable the mobile version for other agents too.

            Lorne Covington added a comment - - edited

            This issue is "resolved"? Sorry, I'm having the same problem, it still exists. At least be honest and set it to "will not fix"!

            Making this apparent decision to ignore a major browser is a Very Bad Sign given the shift to mobile. Other vendor programs work seamlessly with FF mobile, and this gives me a strong reason to switch.

            Lorne Covington added a comment - - edited This issue is "resolved"? Sorry, I'm having the same problem, it still exists. At least be honest and set it to "will not fix"! Making this apparent decision to ignore a major browser is a Very Bad Sign given the shift to mobile. Other vendor programs work seamlessly with FF mobile, and this gives me a strong reason to switch.

            Benjamin Schmid added a comment -

            Hi there!

            We're hit by this bug, too.

            Though Firefox may not be officially spported, it's only a trivial fix to widen the too narrow user agent detection.

            Please do so, because we want to use Web apps not Internet Explorer Apps.

            Benjamin Schmid added a comment - Hi there! We're hit by this bug, too. Though Firefox may not be officially spported, it's only a trivial fix to widen the too narrow user agent detection. Please do so, because we want to use Web apps not Internet Explorer Apps .

            jethrocarr added a comment -

            hi Steve,

            I realise that Atlassian may not want to support Firefox Mobile officially - after all, one has the draw the line somewhere with guaranteeing browser support.

            However just a simple change to classify Firefox Mobile as a mobile browser, would make the user experience for Confluence (and JIRA) so much better rather than serving up the desktop version of the applications with is very difficult to use.

            regards,
            jethro

            jethrocarr added a comment - hi Steve, I realise that Atlassian may not want to support Firefox Mobile officially - after all, one has the draw the line somewhere with guaranteeing browser support. However just a simple change to classify Firefox Mobile as a mobile browser, would make the user experience for Confluence (and JIRA) so much better rather than serving up the desktop version of the applications with is very difficult to use. regards, jethro

            Dave added a comment -

            Same for JIRA. Mobile UI is served for Chrome and the built-in browser, but not Firefox.

            Dave added a comment - Same for JIRA. Mobile UI is served for Chrome and the built-in browser, but not Firefox.

            Steve Haffenden (Inactive) added a comment -

            Hi Jethro

            Thanks for raising this issue. At the current time Confluence mobile is only supported on the default Android browsers which is probably why you are seeing the desktop version rather than the mobile specific version.

            Regards

            Steve Haffenden (Inactive) added a comment - Hi Jethro Thanks for raising this issue. At the current time Confluence mobile is only supported on the default Android browsers which is probably why you are seeing the desktop version rather than the mobile specific version. Regards

              shaffenden Steve Haffenden (Inactive)
              68677b26c526 jethrocarr
              Affected customers:
              3 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: