Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-28544

IE10 and IE11 could only print Confluence into one page, if using the Documentation Theme

XMLWordPrintable

      This is a regression of this bug. The issue is fixed in Confluence 4.3.7 however the problem resurfaced in Confluence 5.0.2, in the Documentation Theme.

      Summary of The Bug

      Internet explorer browser can't print Confluence page in more than one page. This result to Confluence page being cut in a half when IE wants to print it. The rest of the page is there, however user would need to reduce the zoom so that it could contain the whole page

      Printing another site page on IE result to multiple page being able to be printed

      NB: This bug exists only in the Documentation Theme.

      Steps to Reproduce

      1. Create a space and set it to use the Documentation Theme
      2. Create a page that is long enough that it would need to be printed on more than one page (tip: use the Lorem Ipsum macro)
      3. Click the "Print Preview" tool on your IE
      4. You would see that the page is not complete
      5. Reduce the zoom level to see the rest of the page

      Workaround

      Use the Global Look and Feel rather than the Documentation Theme.

            [CONFSERVER-28544] IE10 and IE11 could only print Confluence into one page, if using the Documentation Theme

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            Hi steve.gerstner@bridging-it.de, I went to grab the diff in response to your comment and that actually lead me to the fix, so - thanks! If you're interested in the technical detail, we were previously using JQuery's browser.msie property to determine if the browser is IE, but this has been deprecated. I've updated it to now use TinyMCE's browser checking functions, and the fix is currently in Technical Review, so it will be scheduled in an upcoming release.
            Thanks everyone for your patience, and for being our allies in tracking down a fix

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Hi steve.gerstner@bridging-it.de , I went to grab the diff in response to your comment and that actually lead me to the fix, so - thanks! If you're interested in the technical detail, we were previously using JQuery's browser.msie property to determine if the browser is IE, but this has been deprecated. I've updated it to now use TinyMCE's browser checking functions, and the fix is currently in Technical Review, so it will be scheduled in an upcoming release. Thanks everyone for your patience, and for being our allies in tracking down a fix

            loretta rinaldi added a comment -

            ^^ The problem with Chrome is it doesn't work nicely for Confluence in other areas --> You cannot use the Edit in Office feature to open Excel, Word files with Chrome. You have to use IE.

            loretta rinaldi added a comment - ^^ The problem with Chrome is it doesn't work nicely for Confluence in other areas --> You cannot use the Edit in Office feature to open Excel, Word files with Chrome. You have to use IE.

            Alexander Oberhauser (Inactive) added a comment -

            Hello everybody: my suggested workaround: Use Google Chrome , with this browser the problem does obviously not appear anymore.

            Alexander Oberhauser (Inactive) added a comment - Hello everybody: my suggested workaround: Use Google Chrome , with this browser the problem does obviously not appear anymore.

            Steve Gerstner [bridgingIT] added a comment -

            Can you post a diff of the changes from CONF-23962? That should help finding a workaround.

            Steve Gerstner [bridgingIT] added a comment - Can you post a diff of the changes from CONF-23962 ? That should help finding a workaround.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            You're right michael.villis! Good spot I'll reopen the case and make it clear it's in the Documentation Theme only.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - You're right michael.villis ! Good spot I'll reopen the case and make it clear it's in the Documentation Theme only.

            Michael Villis added a comment -

            I've noticed that (at least in version 5.7 and IE10) it can only be reproduced if you are using the Documentation Theme.

            Michael Villis added a comment - I've noticed that (at least in version 5.7 and IE10) it can only be reproduced if you are using the Documentation Theme.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            I cannot reproduce this issue using Confluence 5.8 and IE11. Closing as obsolete.

            If you're experiencing this issue using Confluence 5.8 or higher, please do get in touch, I'd love to see the error.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - I cannot reproduce this issue using Confluence 5.8 and IE11. Closing as obsolete. If you're experiencing this issue using Confluence 5.8 or higher, please do get in touch, I'd love to see the error.

            Alexander Oberhauser (Inactive) added a comment -

            It seems, that this problem also occurs in Firefox and Chrome using Confluence 5.7

            Alexander Oberhauser (Inactive) added a comment - It seems, that this problem also occurs in Firefox and Chrome using Confluence 5.7

            Driss Kita added a comment -

            we are at theo moment in action with the users and Admins to update the confluence frm 4.2.6 to newst version 5.7.x i and this firtsly in testsystem.

            Driss Kita added a comment - we are at theo moment in action with the users and Admins to update the confluence frm 4.2.6 to newst version 5.7.x i and this firtsly in testsystem.

            Jon Moser added a comment -

            Hello,

            Have there been any updates on this issue?

            Thanks,
            Jon Moser

            Jon Moser added a comment - Hello, Have there been any updates on this issue? Thanks, Jon Moser

              dunterwurzacher Denise Unterwurzacher [Atlassian] (Inactive)
              hsuhailah Hanis Suhailah (Inactive)
              Affected customers:
              31 This affects my team
              Watchers:
              36 Start watching this issue

                Created:
                Updated:
                Resolved: