-
Bug
-
Resolution: Obsolete
-
Medium
-
None
-
4.1.6, 4.1.10, 4.2.8, 5.1.3, 5.7, 5.7-OD-42-046, 5.10.7, 6.0.1
-
21
-
Severity 2 - Major
-
NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.
When exporting to Word, images are in the file, but do not display (or appear to be blank images on Mac and red crosses on Windows). I have attached my test, and a screenshot of the original page I used to create the document. If you click in the right place, you can select the image, but no amount of moving, copying or resizing will convince it to display.
This is for regular inline images, not generated images (---CONF-25599
Steps to reproduce:
- Add a new page.
- Insert an image by going "Insert" -> "Image", then upload an image and attach it.
- Save the page.
- Go to "Tools" -> "Export to Word" and open the resulting *.doc file in Word for Mac 2011 and 2010.
- The image will not be visible, and just show a blank line in its place.
- Opening the same *.doc file in Word running on Windows will show the image.
Resolution:
After investigation, it appears this issue has been fixed in Microsoft Office 2016. As our documentation currently lists Microsoft Office 2013 as the earliest supported version (https://confluence.atlassian.com/doc/office-connector-prerequisites-170493096.html) , and there is no 2013 Office for mac, it is recommended that customers upgrade to Office 2016 to resolve this issue. Office 2016 has only been tested with Confluence 6.0.x. So while there is no fix contained in version 6.0.1, it is recommended that you upgrade to this version when you upgrade to Office 2016.
- is duplicated by
-
-
- Closed
-
- relates to
-
-
- Closed
-
-
-
- Closed
-
- Testing discovered
-
-
- Closed
-
- mentioned in
-
![[Confluence] Page](/images/icons/generic_link_16.png "[Confluence] Page")
Page
No Confluence page found with the given URL.
-
Page Loading...
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
[CONFSERVER-26153] Export Page to Word - images do not display, in Office for Mac
Hi Jade,
A similar issue has been reported by our customers too (Balsamiq Mockups add-on).
The Word export (containing a link to a PNG image) is not displaying also in Google Docs. What do you suggest about it?
Resolving as obsolete, however Office 2016 has only been tested with Confluence 6.0.x. So while there is no fix contained in version 6.0.1, it is recommended that you upgrade to this version when you upgrade to Office 2016.
After investigation, it appears this issue has been fixed in Microsoft Office 2016. As our documentation currently lists Microsoft Office 2013 as the earliest supported version (https://confluence.atlassian.com/doc/office-connector-prerequisites-170493096.html) , and there is no 2013 Office for mac, it is recommended that customers upgrade to Office 2016 to resolve this issue.
Jade Giacoppo
Confluence Developer
Andres Toomsalu
added a comment - +1 Still an issue. 4 years after the issue was reported, it would be nice to have a solution or at least a workaround for Mac... Sadly, it seems that this issue will never be fixed.
Atlassian should treat to fix this issue as Urgent. It's a visible and highly used feature for a Wiki tool like Confluence. Our organization MAC laptops are affected.
really disappointing from a highly featured tools such as JIRA and confluence!!
Chris Riley
added a comment - +1. Still an issue. Please fix this bug as it really prevents Confluence from replacing other solutions that can easily export Word / PDF documentation.
Chris Riley
added a comment - +1. Still an issue. Please fix this bug as it really prevents Confluence from replacing other solutions that can easily export Word / PDF documentation. 
Wendy Podgursky
added a comment - +1. Still an issue.
New Microsoft Word for Mac resolves this issue from version 15.29.1(161215)
Finally...