Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-22403

Attaching office documents with special characters stops the ability to edit from office

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Confluence 3.3.3
      It is possible to attach office documents with special character, e.g. @, €, ', /
      filename including @:

      • no editing in office possible (IE7, Firefox)
      • not accesible via WebDav, you can't see the file after uploading and refreshing explorer
        filename including €:
      • no editing in office possible (Firefox), in IE7 it works

      Confluence 3.4.7
      filename including @:

      • editing in office works (IE7, Firefox)
      • not accesible via WebDav, you can't see the file anymore after uploading and refreshing explorer
        filename including €:
      • no editing in office possible (Firefox), in IE7 it works

            [CONFSERVER-22403] Attaching office documents with special characters stops the ability to edit from office

            David Charkey added a comment - - edited

            I'm still having this issue with Atlassian Companion 2.1.0 (and Confluence 7.4.4 (IIS reverse proxy configuration)). When I try to edit attachments containing the '(' and ')' symbols in their filename, I get a "Download Failed, head back to Confluence to try again." error. CONFSERVER-57769 should probably be re-opened to address this.

            David Charkey added a comment - - edited I'm still having this issue with Atlassian Companion 2.1.0 (and Confluence 7.4.4 (IIS reverse proxy configuration)). When I try to edit attachments containing the '(' and ')' symbols in their filename, I get a "Download Failed, head back to Confluence to try again." error. CONFSERVER-57769 should probably be re-opened to address this.

            Ah, our reports concerning Companion should've probably gone to CONFSERVER-57769... unfortunately, it's closed, while this ticket is still open

            Piotr Janik added a comment - Ah, our reports concerning Companion should've probably gone to CONFSERVER-57769 ... unfortunately, it's closed, while this ticket is still open

            Comments by dbad1cf16c67 and 99c22ef3acac are still true as of Confluence Server 7.16.5, Companion 1.4.1. "(", ")" and "+" in the filename cause Companion to fail.

            Piotr Janik added a comment - Comments by dbad1cf16c67 and 99c22ef3acac are still true as of Confluence Server 7.16.5, Companion 1.4.1. "(", ")" and "+" in the filename cause Companion to fail.

            zagrev added a comment - - edited

            As of Confluence Data Center 7.13.0, if an attachment has parentheses "()" in it, the file cannot be edited using Companion. The symptom appears to be that the companion application cannot authenticate.

            LOGS ============================

            info: adc:ConfluenceAnalyticsProxy 2021-09-07T20:46:41.160Z flush: ended {"eventsBefore":2,"eventsAfter":0}info: adc:ConfluenceAnalyticsProxy 2021-09-07T20:46:41.160Z flush: ended {"eventsBefore":2,"eventsAfter":0}info: adc:file-manifest 2021-09-07T20:55:20.169Z Launching custom protocol for Window.info: adc:serverauth 2021-09-07T20:55:20.170Z Found trusted domain in database: confluence.zmtrwe.cominfo: adc:ServerFacade 2021-09-07T20:55:20.389Z Retrieved attachment data from Confluence for Team Altamira Demonstration Plan Q4 Day 1 (CDRL PD01 4.2.39).pptx on Demo 4/TIM #12 9/23-9/25info: adc:ProtocolHandler 2021-09-07T20:55:20.389Z New file registered with id: dbf1ac7f-ab60-4666-98be-efadddaaa63binfo: adc:DirectFile - for file Team Altamira Demonstration Plan Q4 Day 1 (CDRL PD01 4.2.39).pptx 2021-09-07T20:55:20.389Z handling file launch requestinfo: adc:file-manager 2021-09-07T20:55:20.389Z Retrieving app list for application/vnd.openxmlformats-officedocument.presentationml.presentationinfo: adc:ProtocolHandler 2021-09-07T20:55:20.393Z flushAggregatedTrustDialogAttemptToAnalytics: sending analytics events for rejected attempts {"rejectAttempts":[],"hostname":"confluence.zmtrwe.com"}info: adc:ProtocolHandler 2021-09-07T20:55:20.393Z flushAggregatedTrustDialogAttemptToAnalytics: sending analytics events for confirmed attempts {"confirmAttempts":[],"hostname":"confluence.zmtrwe.com"}info: adc:file-manager 2021-09-07T20:55:20.398Z Unknown file ID: 8ebd1026-4b93-4f63-a7fb-2d55831bb85ainfo: adc:file-manager 2021-09-07T20:55:20.399Z File 8ebd1026-4b93-4f63-a7fb-2d55831bb85a download start to C:\Users\steve.betts\.atlassian-companion\8ebd1026-4b93-4f63-a7fb-2d55831bb85a\Team Altamira Demonstration Plan Q4 Day 1 (CDRL PD01 4.2.39).pptxinfo: adc:ErrorHandler -  2021-09-07T20:55:21.348Z Unable to JSON parse and extract response error responseText:  undefinedinfo: adc:file-manager 2021-09-07T20:55:21.348Z Unknown file ID: 8ebd1026-4b93-4f63-a7fb-2d55831bb85aerror: adc:file-manager 2021-09-07T20:55:21.349Z File 8ebd1026-4b93-4f63-a7fb-2d55831bb85a download error error: adc:file-manager 2021-09-07T20:55:21.349Z UnexpectedStatusError: Unexpected response status code 401 from confluence.zmtrwe.com    at IncomingResponse.expect (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules@atlassian\birdy\dist\response.js:75:19)    at processTicksAndRejections (internal/process/task_queues.js:93:5)    at async action (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules@atlassian\birdy\dist\request.js:374:17)    at async RetryOperation._fn (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules\p-retry\index.js:50:12)error: adc:file-manager 2021-09-07T20:55:21.349Z UnexpectedStatusError: Unexpected response status code 401 from confluence.zmtrwe.com    at IncomingResponse.expect (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules@atlassian\birdy\dist\response.js:75:19)    at processTicksAndRejections (internal/process/task_queues.js:93:5)    at async action (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules@atlassian\birdy\dist\request.js:374:17)    at async RetryOperation._fn (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules\p-retry\index.js:50:12)info: adc:file-manager 2021-09-07T20:55:35.706Z Unknown file ID: 8ebd1026-4b93-4f63-a7fb-2d55831bb85ainfo: adc:file-manager 2021-09-07T20:55:35.706Z Unknown file ID: 8ebd1026-4b93-4f63-a7fb-2d55831bb85ainfo: adc:ConfluenceAnalyticsQueue 2021-09-07T20:55:35.706Z Pushing confluence-server.companion.upload.discard for confluence.zmtrwe.com

            zagrev added a comment - - edited As of Confluence Data Center 7.13.0, if an attachment has parentheses "()" in it, the file cannot be edited using Companion. The symptom appears to be that the companion application cannot authenticate. LOGS ============================ info: adc:ConfluenceAnalyticsProxy 2021-09-07T20:46:41.160Z flush: ended {"eventsBefore":2,"eventsAfter":0}info: adc:ConfluenceAnalyticsProxy 2021-09-07T20:46:41.160Z flush: ended {"eventsBefore":2,"eventsAfter":0}info: adc:file-manifest 2021-09-07T20:55:20.169Z Launching custom protocol for Window.info: adc:serverauth 2021-09-07T20:55:20.170Z Found trusted domain in database: confluence.zmtrwe.cominfo: adc:ServerFacade 2021-09-07T20:55:20.389Z Retrieved attachment data from Confluence for Team Altamira Demonstration Plan Q4 Day 1 (CDRL PD01 4.2.39).pptx on Demo 4/TIM #12 9/23-9/25info: adc:ProtocolHandler 2021-09-07T20:55:20.389Z New file registered with id: dbf1ac7f-ab60-4666-98be-efadddaaa63binfo: adc:DirectFile - for file Team Altamira Demonstration Plan Q4 Day 1 (CDRL PD01 4.2.39).pptx 2021-09-07T20:55:20.389Z handling file launch requestinfo: adc:file-manager 2021-09-07T20:55:20.389Z Retrieving app list for application/vnd.openxmlformats-officedocument.presentationml.presentationinfo: adc:ProtocolHandler 2021-09-07T20:55:20.393Z flushAggregatedTrustDialogAttemptToAnalytics: sending analytics events for rejected attempts {"rejectAttempts":[],"hostname":"confluence.zmtrwe.com"}info: adc:ProtocolHandler 2021-09-07T20:55:20.393Z flushAggregatedTrustDialogAttemptToAnalytics: sending analytics events for confirmed attempts {"confirmAttempts":[],"hostname":"confluence.zmtrwe.com"}info: adc:file-manager 2021-09-07T20:55:20.398Z Unknown file ID: 8ebd1026-4b93-4f63-a7fb-2d55831bb85ainfo: adc:file-manager 2021-09-07T20:55:20.399Z File 8ebd1026-4b93-4f63-a7fb-2d55831bb85a download start to C:\Users\steve.betts\.atlassian-companion\8ebd1026-4b93-4f63-a7fb-2d55831bb85a\Team Altamira Demonstration Plan Q4 Day 1 (CDRL PD01 4.2.39).pptxinfo: adc:ErrorHandler -  2021-09-07T20:55:21.348Z Unable to JSON parse and extract response error responseText:  undefinedinfo: adc:file-manager 2021-09-07T20:55:21.348Z Unknown file ID: 8ebd1026-4b93-4f63-a7fb-2d55831bb85aerror: adc:file-manager 2021-09-07T20:55:21.349Z File 8ebd1026-4b93-4f63-a7fb-2d55831bb85a download error error: adc:file-manager 2021-09-07T20:55:21.349Z UnexpectedStatusError: Unexpected response status code 401 from confluence.zmtrwe.com    at IncomingResponse.expect (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules@atlassian\birdy\dist\response.js:75:19)    at processTicksAndRejections (internal/process/task_queues.js:93:5)    at async action (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules@atlassian\birdy\dist\request.js:374:17)    at async RetryOperation._fn (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules\p-retry\index.js:50:12)error: adc:file-manager 2021-09-07T20:55:21.349Z UnexpectedStatusError: Unexpected response status code 401 from confluence.zmtrwe.com    at IncomingResponse.expect (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules@atlassian\birdy\dist\response.js:75:19)    at processTicksAndRejections (internal/process/task_queues.js:93:5)    at async action (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules@atlassian\birdy\dist\request.js:374:17)    at async RetryOperation._fn (C:\Users\steve.betts\AppData\Local\atlassian-desktop-companion\app-1.3.0\resources\app.asar\node_modules\p-retry\index.js:50:12)info: adc:file-manager 2021-09-07T20:55:35.706Z Unknown file ID: 8ebd1026-4b93-4f63-a7fb-2d55831bb85ainfo: adc:file-manager 2021-09-07T20:55:35.706Z Unknown file ID: 8ebd1026-4b93-4f63-a7fb-2d55831bb85ainfo: adc:ConfluenceAnalyticsQueue 2021-09-07T20:55:35.706Z Pushing confluence-server.companion.upload.discard for confluence.zmtrwe.com

            Chill that is normal.

            Also losing patience with 18+ ones...

            Tomas Karas added a comment - Chill that is normal. Also losing patience with 18+ ones...

            Seriously nearly 10 years!! And no fix?

            Application Support added a comment - Seriously nearly 10 years!! And no fix?

            also in Confluence 6.13.7 and Companion App 1.2.2 an Excel File won't open for editing when there is a plus "+" in the file name.

            Franz Reichard [Communardo] added a comment - also in Confluence 6.13.7 and Companion App 1.2.2 an Excel File won't open for editing when there is a plus "+" in the file name.

            Hi,

            It has occurred in 6.6.2 too.

             

            Rafael Corredor added a comment - Hi, It has occurred in 6.6.2 too.  

            Same in 6.5. As mentioned, special characters affect others macros too. Please fix it!

            Sylvain Robitaille added a comment - Same in 6.5. As mentioned, special characters affect others macros too. Please fix it!

            AesPheaa added a comment -

            Occurs in release 6.1.0.  Attachment has '&' ampersand as part of its word document name, fails in Edit in Office.

            AesPheaa added a comment - Occurs in release 6.1.0.  Attachment has '&' ampersand as part of its word document name, fails in Edit in Office.

              Unassigned Unassigned
              65f2dc306a25 RomanP
              Affected customers:
              65 This affects my team
              Watchers:
              52 Start watching this issue

                Created:
                Updated: