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  1. Confluence Data Center
  2. CONFSERVER-20811

Printing a Confluence page using the Documentation Theme in Internet Explorer will only print the first page of data

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 3.5
    • 3.1.2
    • Themes / Theming

      Prerequisites:

      • Space is using the Documentation Theme
      • Page content will span over two pages when printed

      To reproduce issue:

      • Navigate to page in Firefox and print the page.
      • Navigate to page in Internet Explorer and print the page.

      Results:

      • Page printed in Firefox will contain all the content across x pages.
      • Page printed in Internet Explorer will contain partial content on a single page.

      User Expectation:

      • We would like Internet Explorer to print all the pages like Firefox does.

            [CONFSERVER-20811] Printing a Confluence page using the Documentation Theme in Internet Explorer will only print the first page of data

            DavidA added a comment -

            https://studio.plugins.atlassian.com/browse/DOC-101

            DavidA added a comment - https://studio.plugins.atlassian.com/browse/DOC-101

            Gunter Gunter added a comment -

            Please link the followup issue. I want to vote for "User Expectation: We would like Internet Explorer to print all the pages like Firefox does."

            Gunter Gunter added a comment - Please link the followup issue. I want to vote for "User Expectation: We would like Internet Explorer to print all the pages like Firefox does."

            Matthew Erickson added a comment -

            Quality reviewed by Matthew Erickson.

            Matthew Erickson added a comment - Quality reviewed by Matthew Erickson.

            BenA added a comment -

            For anyone getting this problem on IE8 I would recommend checking that compatibility view is switched off for Confluence, as that is an immediate fix. There instructions at http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html (note that your IT/sysadmins may have these settings locked to avoid breaking some other system).

            Confluence is designed to work in IE8 with Compatibility View disabled.

            BenA added a comment - For anyone getting this problem on IE8 I would recommend checking that compatibility view is switched off for Confluence, as that is an immediate fix. There instructions at http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html (note that your IT/sysadmins may have these settings locked to avoid breaking some other system). Confluence is designed to work in IE8 with Compatibility View disabled.

            Jan Inge Larsen added a comment -

            We have changed to the Documentation Theme and we also have the problem. we are running 3.2 and the solution we use is to switch Compatibility View box.

            Jan Inge Larsen added a comment - We have changed to the Documentation Theme and we also have the problem. we are running 3.2 and the solution we use is to switch Compatibility View box.

            BenA added a comment -

            Doc theme released, should be ready for QA in the next milestone.

            BenA added a comment - Doc theme released, should be ready for QA in the next milestone.

            BenA added a comment -

            Fix now in tech review.

            BenA added a comment - Fix now in tech review.

            G B added a comment -

            For us this bug is critical too.
            We are using Confluence 3.4 to provide documentation to more than 500 users.

            We cannot change from IE7 to Firefox, nor to IE8: We have applications who need IE7 today and it will last for one year or more.
            We cannot change to "default theme", because "documentation theme" is one of the key benefits of the upgrade to V3.4.

            G B added a comment - For us this bug is critical too. We are using Confluence 3.4 to provide documentation to more than 500 users. We cannot change from IE7 to Firefox, nor to IE8: We have applications who need IE7 today and it will last for one year or more. We cannot change to "default theme", because "documentation theme" is one of the key benefits of the upgrade to V3.4.

            Dennis Kueper added a comment -

            We have the same issue with IE7 and Confluence 3.2.1. Please fix this!

            Dennis Kueper added a comment - We have the same issue with IE7 and Confluence 3.2.1. Please fix this!

            Partha added a comment -

            Also reported in

            https://studio.plugins.atlassian.com/browse/DOC-42

            Partha added a comment - Also reported in https://studio.plugins.atlassian.com/browse/DOC-42

            Mike Brown added a comment -

            It's a good work round for IE8, thanks.
            However I still want a solution because I do not know all the impications of this switch for other web apps.

            Mike Brown added a comment - It's a good work round for IE8, thanks. However I still want a solution because I do not know all the impications of this switch for other web apps.

            Jacob Mibb added a comment -

            Hi,

            I have also come across this issue. It looks like it has to do with the compatibility view settings in IE8. My IE had the "Display Intranet Sites in Compatibility View" check-box enabled. Once I disabled that setting I was able to preview/print all pages of the document. Hope this helps.

            Regards.
            Jake

            Jacob Mibb added a comment - Hi, I have also come across this issue. It looks like it has to do with the compatibility view settings in IE8. My IE had the "Display Intranet Sites in Compatibility View" check-box enabled. Once I disabled that setting I was able to preview/print all pages of the document. Hope this helps. Regards. Jake

            Lars Sjögren added a comment - - edited

            Hi,

            We have the same problem and we are not using the Documentation Theme, so this is not isolated to the used theme. We are using Confluence 3.1.1.

            Regards,
            Lars

            Lars Sjögren added a comment - - edited Hi, We have the same problem and we are not using the Documentation Theme, so this is not isolated to the used theme. We are using Confluence 3.1.1. Regards, Lars

            Joe Clark added a comment -

            Hi Jason,

            Thanks for reporting this problem. We'll attempt to schedule a fix for this bug in accordance with our Bug Fixing Policy.

            Regards,
            Joe.

            Joe Clark added a comment - Hi Jason, Thanks for reporting this problem. We'll attempt to schedule a fix for this bug in accordance with our Bug Fixing Policy . Regards, Joe.

              merickson Matthew Erickson
              fff62676-2079-4236-bb5b-9ea4aae3f227 Deleted Account (Inactive)
              Affected customers:
              14 This affects my team
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: