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  1. Confluence Data Center
  2. CONFSERVER-19263

Trouble viewing QuickTime Movies in Snow Leopard and Safari

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      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      problem description:

      Confluence fails to render .mov file only in Snow Leopard AND Safari (tested in Safari 4.0.3) - the browser will renders a big quick time logo with question mark over it (screenshot). The browser is not able to locate the file either via linking as if the file does not exist.

      Interestingly, the same Safari browser was able to render .mov in EAC (running Confluence 3.3m1).

      It works in Firefox in Snow Leopard and in Mac 10.5.8's Safari.

      Whomever is working on this ticket, please make sure that the fix in Confluence 3.3m1 gets applied in 3.2.x.

        1. safari.jpg
          90 kB
          Roy Hartono [Atlassian]

            [CONFSERVER-19263] Trouble viewing QuickTime Movies in Snow Leopard and Safari

            Sen Geronimo made changes -
            Workflow Original: JAC Suggestion Workflow 4 [ 3575183 ] New: JAC Suggestion Workflow 3 [ 4336188 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow 2 [ 3179144 ] New: JAC Suggestion Workflow 4 [ 3575183 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3038450 ] New: JAC Suggestion Workflow 2 [ 3179144 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2535920 ] New: JAC Suggestion Workflow [ 3038450 ]
            Rachel Lin (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing v3 [ 2299150 ] New: Confluence Workflow - Public Facing v4 [ 2535920 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing v3 - TEMP [ 2195305 ] New: Confluence Workflow - Public Facing v3 [ 2299150 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing v3 [ 1941569 ] New: Confluence Workflow - Public Facing v3 - TEMP [ 2195305 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing v2 [ 1760745 ] New: Confluence Workflow - Public Facing v3 [ 1941569 ]
            jonah (Inactive) made changes -
            Description Original: h5. problem description:
            Confluence fails to render .mov file *only* in _Snow Leopard AND Safari_ (tested in Safari 4.0.3) - the browser will renders a big quick time logo with question mark over it ([screenshot|^safari.jpg]). The browser is not able to locate the file either via linking as if the file does not exist.

            Interestingly, the same Safari browser was able to render .mov in EAC (running Confluence 3.3m1).

            It works in Firefox in Snow Leopard and in Mac 10.5.8's Safari.

            Whomever is working on this ticket, please make sure that the fix in Confluence 3.3m1 gets applied in 3.2.x.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-19263].
              {panel}

            h5. problem description:
            Confluence fails to render .mov file *only* in _Snow Leopard AND Safari_ (tested in Safari 4.0.3) - the browser will renders a big quick time logo with question mark over it ([screenshot|^safari.jpg]). The browser is not able to locate the file either via linking as if the file does not exist.

            Interestingly, the same Safari browser was able to render .mov in EAC (running Confluence 3.3m1).

            It works in Firefox in Snow Leopard and in Mac 10.5.8's Safari.

            Whomever is working on this ticket, please make sure that the fix in Confluence 3.3m1 gets applied in 3.2.x.
            jonah (Inactive) made changes -
            Link New: This issue relates to CONFCLOUD-19263 [ CONFCLOUD-19263 ]

              Unassigned Unassigned
              rhartono Roy Hartono [Atlassian]
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: