"Create with Rovo" fails with "id.atlassian.com refused to connect" when Confluence site is accessed via a custom domain URL

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: Create with AI
    • None
    • 1
    • Minor

      Issue Summary

      "Create with Rovo" fails with "id.atlassian.com refused to connect" when Confluence site is accessed via a custom domain URL

      Environment:

      • Browser: Microsoft Edge (Works on Chrome)
      • Confluence Cloud with a custom domain configured

      Steps to Reproduce

      1. Access a Confluence Cloud site using its custom domain URL (e.g., confluence.company.com instead of sitename.atlassian.net)
      2. Click "Create with Rovo" to create a new page
      3. The embedded iframe attempts to load and authenticate via id.atlassian.com

      Expected Results

      The "Create with Rovo" flow loads successfully and the user can create a page.

      Actual Results

      The page displays: "id.atlassian.com refused to connect"

      Workaround

      - Use Chrome browser as the issue is noticed only on Microsoft Edge

              Assignee:
              Kuldeep
              Reporter:
              Vivin
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              Watchers:
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                Created:
                Updated: