Opening an expand doesn't expand an embedded whiteboard within it

XMLWordPrintable

    • Minor

      Issue Summary

      When you have an expand in confluence and add an embedded whiteboard in it, sometimes when you open the expand, the whiteboard within it doesn't open automatically.

      Steps to Reproduce

      Loom video demonstration: link

      1. Create an expand and add a whiteboard to its content, and set its visual mode to "Embed"
      2. Add another block of content outside the expand
      3. Refresh page
      4. Open expand - the whiteboard usually automatically expands here
      5. Close expand
      6. Select other piece of content/text
      7. Open expand again - whiteboard embed usually doesn't fully expand - until you hover over the whiteboard

      In any case, the inner whiteboard embed expansion usually takes a long time if your mouse doesn't hover over the whiteboard embed.

       

      Expected Results

      Inner whiteboard embed within an expand should expand itself automatically and quickly when an expand is opened.

      Actual Results

      Whiteboard embed within an expand sometimes does not open at all, or when it does eventually - it takes roughly more than 5-10 seconds.

      I have attached the full browser logs, but the logs below could potentially explain it. The logs below emitted exactly when the inner whiteboard embed failed to open automatically.

      index.js:1 [record-sdk] createStore: proxyStore.ready() encountered error {message: '[iframe-redux] Store.ready() failed: Connection timed out after 12000ms'}
      m0 @ index.js:1
      index.js:1 [record-sdk] createInstance: storeResult error {message: '[iframe-redux] Store.ready() failed: Connection timed out after 12000ms'}
      kV @ index.js:1
      index.js:1 @loomhq/record-sdk, failed to connect to SDK store: Error: [iframe-redux] Store.ready() failed: Connection timed out after 12000ms 

      Workaround

      Usually trying to open the expand again and making sure your house hovers over the whiteboard embed within it resolves the issue.

        1. hello.atlassian.net-1765856892231.log
          72 kB
          Eliot Chignell
        2. image-2025-12-16-14-44-55-333.png
          33 kB
          Eliot Chignell

            Assignee:
            Unassigned
            Reporter:
            Eliot Chignell
            Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

              Created:
              Updated: