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  1. Confluence Cloud
  2. CONFCLOUD-80613

Custom domains break Smart link previews between Confluence and Jira

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      Issue Summary

      1. When adding Jira dashboard links into pages in Confluence, they're displayed as Smart links, which loads the content from Jira in Confluence page directly;
      2. Once custom domains is enabled, these previews break.
        • And new smart links don't work as well.

      Steps to Reproduce

      1. Copy the URL of a dashboard from Jira Cloud
        • https://site-name.atlassian.net/jira/software/c/projects/Project_KEY/boards/1
      2. In the same site with Confluence, pages the URL into a page.
        • It should by default load the link in the "Embed" view, and displaying the Jira board in Confluence.
      3. Enable custom domain for Confluence.
      4. Visit the same page from before, and the smart link will no longer load.
        • sitename.atlassian.net refused to connect.
      5. The same issue is seen if we enable custom domains for Jira only, or both Confluence and Jira.

      Expected Results

      • Enabling custom domains should not prevent Smart links from loading content from Jira.

      Actual Results

      • Enabling customer domains blocks the connection request to load Jira smart links.
        • Request:
          https://sitename.atlassian.net/jira/software/c/projects/Project_KEY/boards/1/embed?quickFilter=1&themeState=dark%3Adark+light%3Alight+spacing%3Aspacing+typography%3Atypography-modernized+colorMode%3Alight
          
        • Status:
          (blocked:other)

      Workaround

      • Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. full_dashboard_GIF.gif
          full_dashboard_GIF.gif
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              c04637fcefde Ankush Maheshwari
              smaran Sattesh M
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                Created:
                Updated: