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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Page - Export - PDF
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None
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1
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5
Issue Summary
If the IP allowlist is enabled, anonymous users can't export the page to PDF. The exported file displays the following message.
There was a problem accessing this content. Check your network connection and try again, or contact your administrator for help.
Steps to Reproduce
- Enable IP allowlisting (for premium only)
- Create a new space with anonymous access enabled
- Add only view and export permissions for anonymous users
- Open one of the pages in the new space on an incognito browser
- Perform the PDF export
Expected Results
PDF export is successful
Actual Results
The PDF export finished immediately and displayed the message below.
There was a problem accessing this content. Check your network connection and try again, or contact your administrator for help.
Workaround
- Perform the Word export instead
- Disable IP allowlisting if feasible since the issue can only be reproduced for instances with IP allowlisting enabled