Problem

At the moment, automation rules are currently set to timeout after 10s. This means that if the rule action waits longer than 10s to receive a response, the connection is closed, and the automation rule is marked as a FAILURE; however, in the background, the task is eventually completed.

For example

When publishing a new page from a template, the customer gets a FAILURE message; however, the page is getting created.

Suggested Solution

It will be great if the timeout is increased to at least 15sec.

Why This Is Important

10s includes the wait time to receive a response from the different services involved, plus the time taken for the action to complete - e.g., if an automation rule is scheduled to create a page, depending on the content of the page template used, it may take up to ~7s (so we have 3s left). When a rule is scheduled, there may be delays since they run on a best-attempt basis (AUTO-678)

Workaround

No workaround at the moment.

Other notes

In the meantime, simply ignore the FAILURE message because the action is completed in the background. E.g., if it's Create page action, the page will eventually be created despite the failure message. But the subsequent actions on the rule will not be executed.